I was here for a 4 night stay - all in all in was a pretty good stay. Things that stood out: 1. Great butler service, responsive, prompt, and professional, 2. Car valet: good crew, zippy and again professional, 3. Pool: great poolside service, wonderful that the kids pool is in a separate area, 4. Beach: Not easily accessible by foot but a wonderful stretch with an attached restaurant. Things that surprisingly did not meet the mark: 1. Shuttle to and from beach club: impossible (45 min) wait on more than one occasion, repeated calls to front desk to no avail, perplexing as the trip takes 5 minutes, no explanations from surly, delinquent-appearing driver, 2. uneven service from front desk: over-the-top effusiveness when you are dressed to the nines, snooty when you are not, 3. terrible accounts dept: I had an erroneous charge that was taken off at checkout but promptly put on my credit card as a separate item after I had left (huh?). Finally sorted out after multiple phone calls with accounts receivable staff whose phone etiquette probably needs detailed tweaking. All in all: a relaxing stay and wonderful property - I just wished that the service was warmer (I don't mean fawning and fake) and more sincere.
- Official Description (provided by the hotel):
- Our AAA Five-Diamond sanctuary is sublimely located near Southern California's renowned destinations, including Catalina Island and Dana Point Harbor. Nestled hillside overlooking a private beach, discover an array of adventuresome experiences at our coveted Orange County resort. From thrilling water sports, to championship golf links, to acclaimed Miraval Life in Balance Spa, encounter lasting memories at our pristine coastal locale. ... more less
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- Also Known As:
- St. Regis, Monarch Beach Hotel Dana Point
- St Regis Dana Point
- St Regis Resort Monarch Beach