We were visiting SF and didn't want to stay downtown because it would be too pricey so I found this hotel at a very good rate. The only concern I had was that we would be checking in at 2am-3am in the morning and I had made the reservation for that day, which was a Monday. I called to make sure that we would be still be able to check in for Monday and that early in the morning (i gave the exact time) and the lady on the phone said yes. I made the reservation two weeks in advance and thought we would be set, but I still had my reservation of whether or not they would abide by their promise. When I got there, the man at the desk told me I had no reservation even though I had made it two weeks earlier. Good thing I printed out the confirmation or I would have been out of $180. If it was just me, it wouldn't have been bad but I had friends who were tired from the long drive (6 hours) and we just wanted to sleep. So when I gave the man the confirmation, he told me we couldn't check in because it wasn't Monday. I told him it is Monday and he argued that it wasn't and the best he could do was offer us a more expensive rate for the day. I was pissed but I didn't want to go searching for another hotel in the morning so we paid for the night. To say the least, he was pretty rude and wasn't even apologetic for the mixup. I would definitely give this place a better rating if it weren't for the rude service. An apology would have sufficed but he didn't even offer that. The room was sparse, but clean but the bathroom door was extremely hard to open and close. Our front door also wasn't built properly and it kept making a thumping noise because of the wind and we could hear the traffic almost as if there was no door. We had to prop a chair against the door so that it would be "shut properly." We barely got any sleep every night because of it. I know the manager has written responses to the negative customer reviews but after that first night dealing with the attendant, I didn't even want to bother asking for anything because we would be met with rudeness. the neighborhood that the hotel is in is a little shady but the hotel itself looks nice compared to the rest of the neighborhood.
This place would have been nice had the service been better. We definitely would not stay here again.
- Official Description (provided by the hotel):
- At BridgePoint Inn you will experience the best of both worlds: the charm of a quaint city, and the entertainment opportunities of a top world travel destination. BridgePoint Inn Daly City, a Magnuson Hotels affiliate, is conveniently located just five miles from downtown San Francisco, providing easy access to the Golden Gate Bridge, San Francisco Zoo, Lombard Street, Pier 39 and Alcatraz. This California hotel offers all the convenience of a city lodging facility, without the hustle and bustle of the metropolis. BridgePoint Inn boasts two types of accommodation: Guest Rooms with one or two queen beds and Deluxe Rooms with one or two queen beds and a Jacuzzi tub. The hotel offers excellent travel packages to satisfy the most discerning guests: from Romantic dinner packages, to family getaway packages and business travel packages, the hotel pampers its guests in spacious, comfortable rooms, with first-class amenities including cable TV with HBO, ESPN and CNN; free wireless internet access; free local calls; Jacuzzi ; hairdryer and complimentary toiletries. Complimentary breakfast of coffee, tea, hot chocolate, juice, fruit, packaged danishes, and breakfast bars is also included. Business travelers will appreciate the hotel's Take & Travel Pack, which includes memo pad, pen, insulated coffee mug and two breakfast bars, as well as free fax, free parking and other business services. Golf packages, as well as shopping and museum packages are also available. ... more less
- Reservation Options:
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- Also Known As:
- Bridgepoint Hotel Daly City