We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“GREAT CHINESE”
Review of Koi Palace

Koi Palace
Ranked #3 of 200 Restaurants in Daly City
Price range: $0 - $40
Cuisines: Chinese, Seafood
More restaurant details
Restaurant details
Good for: Families with children, Business meetings
Dining options: Dinner, Lunch, Breakfast, Reservations
Reviewed June 12, 2013

I had seen an article on Yahoo about the 10 best Chinese restaurants in the U.S. and Koi Palace was listed. Since we were planning a trip driving up the California coast I made sure our trip allowed us to eat there on our first night. WOW. From the parking lot the restaurant looked like you typical small Chinese neighborhood restaurant, but when we entered it was very large restaurant typical of what you would find in Chinatown in NYC. The menu was unbelievable. So many different choices and dishes. The food was as good as I have ever had in a Chinese restaurant. Cannot wait to go back again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (217)
Traveler rating
Traveler type
Time of year
Language

129 - 133 of 217 reviews

Reviewed June 8, 2013

[A disclaimer: My better half has eaten at Koi Palace many times and has had many positive experiences. Sadly, I cannot say the same.]

We arrived late on Saturday evening; the banquet room was still full, but our server informed us that the kitchen would close in the next 30 minutes. We ordered two appetizers (both dumplings, 207 & 208) as well as the prime rib in spicy sauce (510). The fried dumplings were not well fried, and the soup dumplings were shrunken and dried (as if they had been sitting out for a while).

More problematically, the spicy sauce was not at all spicy! Not a little bit. As I'm Caucasian and my spouse is Chinese, I suspect that the dish was "American spicy." The more likely possibility, though, is that it was late and the kitchen was just in a hurry. Either is unacceptable, but the former is more upsetting: by trying to make it "better" for me, they made the dish worse for the family member who likes spicier food!

None of the other meals that my spouse has ever had there have been poor; I am sad to write Koi Palace such a review. But such was the meal I had, and I shan't be having another there.

    • Value
    • Atmosphere
    • Service
    • Food
Thank TravelvsVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

It all started innocently enough on a Sunday afternoon....we were looking for a new place near San Francisco to have Dim Sum. We read the reviews and thought why not? When we arrived the place was packed but we were told it would only be a thirty minute wait....(another word of caution here.....English is a second language at this establishment and either by design or to further discourage non-Chinese guests the staff make it clear that you're an outsider and they could care less about you since their business will still thrive with their local clientele)....the wait ended up being closer to 45 minutes which would have been fine except that once seated it took another twenty minutes to order, (no Dim Sum carts you must choose off a menu that is illustrated poorly at best and the waiters desire to help or serve was not in evidence) then another twenty minutes+ to receive our order. We did notice the surrounding tables filled with large parties received a constant stream of different varieties of food......when we finally did receive our order two of the items were missing and one was plain wrong. Attempting to communicate in English was difficult at best and the one waiter we did find that spoke English disappeared allegedly to check on our orders, then was seen at several other tables but never at ours again.....we finally asked for our check after inquiring about the missing items yet again only to be told that the Baked Pork Buns (a basic Dim Sum item) would be yet another twenty minutes......no apology was offered and we left vowing to never return......the final straw occurred when we reached our rental car only to find that the passenger side window had been smashed and we had been robbed in broad daylight on a very busy street.....of course with all the passersby there were no witnesses and the police told us that this was the fifteenth break-in within three days......so in summary......POOR SERVICE, NOTHING SPECIAL FOOD (the few items that we did eat rated a 5) AND A NEIGHBORHOOD WHERE YOU RISK BEING ROBBED......ergo why I entitled my review "Stay Away"......we've enjoyed Dim Sum for nearly forty years in many cities throughout the country and this was by far the worst experience we have ever had.......Yang Sing in San Francisco is still excellent and we will continue our quest to discover new Dim Sum restaurants to try, this one was a mistake.

    • Value
    • Atmosphere
    • Service
    • Food
Thank caltraveler54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

Certainly among the best in the San Francisco Bay Area, if not the best, nothing comes close on the West Coast except maybe a few places in Richmond and Vancouver British Columbia.

First star is for their unmatched variety. So many places just serve the standards, you know them, har gow, siu mai, jun doey, white rice cake, egg custard, char siu bow, etc. This place offers probably 80 to 100 options for dim sum.

Second star is for their ambiance. This truly looks like and feels like a Hong Kong tea house.

Third, fourth, and fifth star is for their food quality. Really really excellent. And pretty much across the board.

Prices were what you'd expect for a high quality tea house, comparable to the prices in Hong Kong for similar quality. The six of us ran up a $235 tab for lunch, with tip included. It was worth it. (And service is not bad at all, contrary to some posts. It can never be considered 5-star white tablecloth service because it is simply not that kind of place. And the language barrier for some does make it more difficult for some. But as to being rude or ignoring guests, i did not see or get that at all.)

Free parking is available in their lot if you get there early enough or you can hunt for a space on the street. On weekends, get there before 10:30, maybe even 10 am, if you don't want to wait at least 30 to 45 minutes for a table.

PS - the Koi Palace in Dublin is under that same flag but does not have the same high quality.

    • Value
    • Atmosphere
    • Service
    • Food
Thank notperfectalas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

We went mid-week and only a party of three. Portions were very large and delicious. We ordered sweet and sour chicken (as a staple) which was not on the menu--no problem, two other dishes we had never had before and a special soup. Soup tureen was was full and had a quantity left after two or three small bowls of it for each of us. The banquet menu seemed quite reasonable considering the quality and quantify of food. Most of the groups around us were getting one of those. All the food was delicious and served at the right temperature. Watching the other orders going by us was extremely interesting. The wait staff is kept constantly busy, so extra things (like water) took time. We had an enjoyable time.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Allie-May
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Koi Palace also viewed

 

Been to Koi Palace? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing