I hope that this review will prevent travelers from an experience that may ruin their vacation/trip. I felt it a duty because as travelers, our spending activities are continuous and high in volume and thus where one chooses to spend their hard earned dollars should be considered not just for the customers' sake, but for the sake of honest, friendly business owners alike. For this reason, I am candidly sharing my experience.
My reservation was from 2/7 to 2/7/2013. The main concern is with Guest Services. Having stayed at most of the hotels in the Long Beach to Cypress area, I've come to know the standards that each class of hotels operate by. For most 2 stars, I know that it will be a continental breakfast if not a muffin/fruit/oatmeal grab basket. Face to face interaction may involve some friendliness but not to be expected. Requests for extra toiletries, etc are to be picked up from the lobby, not brought up to the room. But the discriminatory treatment that I got here was so egregious that it reflects upon the owners of this establishment.
On the first night here, I my guests wanted to stay over the first night and this occurred right after I checked into a King Bed room. It was about 10:30pm and I requested a 2 Double Bed/Queen Bed room instead. The night attendant's response was an abrupt rude "NO". I was offended by the lack of attempt to accommodate since the original room's bathroom wasn't used and bed wasn't slept on. It's no skin off of his or hotel's back to put me in there if a Double room was available and no reservations were made for tonight. I asked if at least one is available and without checking, he told me at least one was but would not give me a direct answer when asked why it wouldn't be possible. I told me that the chances of a late night straggler with a family coming in for a Double Room is low even though his answer was the obvious opposite. He looked for every excuse in the book, such as policy doesn't allow for it after the initial check-in or only one is left and may be rented. He knew that I'm locked in and thus there is no reason to accomodate. I then asked if 10 dollars more a night would allow for it and after some consideration, he told me $20. Double Bed Rooms are considered to be the most basic rooms in the hotel industry. Therefore it's shocking how this night attendant would refuse and then tried to overcharge for a room change when I was willing to pay more. I expressed that he is offensive and greedy, giving me an option only when he felt that I would pay more. He responded with profanity at me, a customer. I asked for his name and at first he wouldn't give it, then told me he is the manager and a fake name. Unless the owner lives there, he/she is usually not the one to work graveyard. I left the office angered and stayed in the original room. I thought that the drama was over until checkout time came about.
On the morning of check-out, I woke at 11:15 to loud banging on the door. Checkout time is 11:00am and so I was wondering who it was since I was only 15 minutes past checkout time. I didn't have contacts/glasses on and was very groggy. After opening the door I discovered a very angry owner/manager in my face. He half yelled that I need to leave and that it is past check-out. I asked for the time and asked for the official checkout time. He responded that Checkout was 9:00am! I told him that all hotels checkout is no earlier than 11:00am and he insisted that if I didn't leave in 5 minutes, he would call the police. I asked if his anger and offensive acts toward me was due to my disagreement with the night attendant, to which he stated "I don't care what happpened." I told him that I would shower and be out in 15 minutes and he repeated that I need to be out in 5 minutes. I proceeded to close the door but he BLOCKED IT with his elbow to prevent me from closing it. I couldn't believe he was doing it since guests oversleep and it's only reasonable to grant 15 minutes. I have rights to the room and this extra 30 minutes doesn't cause a problem since housekeeping have other rooms to clean. I then slammed the door shut so that I could pack and shower.
Afterwards, I asked if the police made it since I wanted to report HIS harrassment. He never called them and after another verbal exchange and having the [--] word used at me, I left, vowing never to rent from this hotel again. The treatment that I got was so extreme that I it was actually harrassment and discrimination since other guests did not receive such. I did not vandalize the room or approach the night attendant and owner with rudeness. Plus, they are supposed to be accommodating within reason, not verbally assault a guest. I put such emphasis on this incident because guests may have special requests from time to time and this treatment may occur again. This is indicative of the owner's perception of his business, guests, and their rights. Such treatment seems to indicate that they think another unsuspecting guest will replace me and hence the lack of need for decent Guest Service.
I believe that it is important to choose where money is spent because it rewards companies that do it right; ones that value their customers. They then can thrive and grow to weed out the companies that do not care. To be objective, the room quality itself was good for a 2 star. The building is not run down and all of the appliances and furniture worked as they should. The location is ok but if one is going to Knott's Berry Farm, there are closer hotels to stay in with a comparable price.
- Official Description (provided by the hotel):
- You can depend on quality and affordability at our Super 8 Cypress hotel near Anaheim attractions like Disneyland. In less than 15 minutes, you can get your family to Knott's Berry Farm, Long Beach, Seal Beach, and Disney California Adventure Park. We are also just 10 minutes from Long Beach Airport. Choose our hotel in Cypress for top value: free SuperStart Breakfast Bonanza with our signature cinnamon roll, free Wi-Fi Internet access, and free parking for cars, buses and trucks. Our outdoor pool is a perfect diversion for the kids, and our guest rooms offer conveniences like refrigerator and microwave. Take advantage of our guest laundry facility and vending machines onsite. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotwire, Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Super 8 Cypress Buena Park Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn Cypress
- Cypress Quality Inn
- Super 8 Cypress Buena Park Area CA - Orange County