6 of us went on a Saturday at 6o'clock. The parking lot was already overfull, and so we parked on a nearby street and walked. We had called ahead to be put on the wait list but they didn't actually put us on the real list until we arrived and told the host. It took 20 minutes to be seated, but once seated, it took well over an hour until we got food. The food was fine, but those of us who wanted the pazookies decided not to order it because the rest of the party was tired of waiting so long. We had no idea if that would take another hour or not. Our server would say one thing (water, yes, be right back) and do another (oh, you wanted water, didn't you, I'll get some...). He was disorganized, but I've been here a few times and, when it's busy, it's slow. Long line when we left after 8.