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“Great Place for a leisure/ business stay”

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Hilton Garden Inn Cupertino
Ranked #3 of 5 Hotels in Cupertino
Certificate of Excellence
Cupertino, United States
1 review
“Great Place for a leisure/ business stay”
Reviewed July 28, 2013

This was my first time @ Cupertino. Earlier I had stayed at Hilton in Santa Clara. Overall the experience was very good. The checkin/ checkout process was great. The staff were very polite and decent and were always on their toes to help the guest. The room was pretty big with a king bed, a good table and an ergonomic chair if you were to work. It had a 40 inch tv with a lounger, coffee maker along with microwave and a small fridge. the bathroom was in excellent condition with ample number of towels and soap/ shower gel/ shampoo. The American breakfast was excellent and so was the in room dining service. the bar had all the alcoholic drink/ beverage that you could gulp down. The hotel also proveided the shuttle service which I think was a great one. The hotel was located less than a mile from Stevens Creek blvd, which is kind of a major shopping area in cupertino/ San jose. I was very satisfied with my stay and would stay in the same place if I visit Cupertino again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sumit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, August 30, 2013
What a wonderful review! Thank you for sharing your experience at our hotel and for highlighting many of the reasons why we are so proud of our hotel. Glad to know that you enjoyed your stay and we hope to get the chance to welcome you back in the near future!

Sincerely,
Kathy Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alvor, Portugal
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 23, 2013

I've stayed there 2 times already and always had a good stay. The Rooms are comfy and you have a good sleep quality. The service is good and have a great breakfast service.
If you're around is a great place to stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DiogoRebelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, August 30, 2013
Thank you for sharing your experience at our hotel! Glad to know that you enjoyed your stay and we look forward to welcoming you back in the future!

Kindest Regards,
Kathy Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, United States
1 review
Reviewed July 21, 2013

High temperature in the room, no resolution actually carried out by staff in spite of statements that there would be. No acknowledgement of the problem (80 degree rooms are a problem). Dirty bed sheets not cleaned until requested. No offer to change rooms.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, August 16, 2013
I am truly sorry for any inconvenience that you encountered during your stay with us. We appreciate your honest feedback and are working hard to continually improve our product and service levels. We hope to get the chance to win you back in the future.
Kind Regards,
Kathy Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
Reviewed July 18, 2013

The breakfast staff is amazing. If you can, make sure your waitress is named ROSE. She's the best! She takes the time to make sure all your needs are met and goes the extra mile. The lobby has just been remodeled and it looks great. Our room was very clean and the overall cleanliness of the hotel is superior.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Frederick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, August 16, 2013
What a delightful review! Thank you for sharing your experience! Glad to know that our product and our wonderful employees made such a lasting impression! We look forward to welcoming you back in the future!
Sincerely,
Kathy Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 15, 2013

Most Hilton Garden Inns are fairly new so you expect they won't have physical issues with things like air conditioning. In Cupertino...think again! July 4th weekend was near record hot and the air conditioning in the entire building couldn't keep the room below 88 degrees! The nights were hot too but with open windows you could at least get the room down into the 70s.

My family was having an event nearby and we had 5 rooms spread over 3 floors...all with the same issue. We all spoke with the front desk staff...the manager has told "headquarters" of the problem and they are formulating a plan to either fix the system or replace it. In the meantime we were offered fans so we could blow the 95 degrees outside and hallway air into our rooms...oh, no thanks!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, July 29, 2013
Dear Steve ABQ,
I am truly sorry for any inconvenience that you and your family encountered during your stay with us. We are in the process of updating our hotel and we sincerely hope that you will allow us the opportunity to welcome you back and win you over, should your future travels bring you back to the area. We appreciate your business.
Kind Regards,
Kathy Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downey, United States
1 review
Reviewed July 14, 2013

Hotel was under construction when I went, A/C was not working properly: room/common areas were muggy. when asked, clerk behind desk said nothing was wrong, finally had one honest enough to at least admit there was a problem. Sheesh.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, July 29, 2013
Dear Richard M,
First and foremost, I would like to extend my sincere apologies for any inconvenience that you encountered during your stay! It is not typical to hear that our staff did not offer the excellence in service that we strive to provide as they truly love helping each and every one of our guests. We are working hard to update and freshen our hotel and we are on the finishing stages of what we feel will be a fresh, new feel! We hope that you will give us another opportunity to welcome you back.
Kind Regards,
Kathy Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
Reviewed July 9, 2013

I am expecting more given the room rate of $160. The carpet looks dirty and feels a bit sticky in the room, the AC is noisy. Other than that there is nothing to be complained about, and the front desk staff are friendly and helpful.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Haidong S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, Manager at Hilton Garden Inn Cupertino, responded to this review, July 29, 2013
Dear Haidong S
I appreciate your feedback and will share it with the staff so that we can continue to improve. I am glad to know that you were pleased with our Front Desk staff as they truly enjoy helping our guests and really strive for excellence in service. Thank you for staying with us.
Regards,
Kathy Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cupertino

Property: Hilton Garden Inn Cupertino
Address: 10741 N Wolfe Rd, Cupertino, CA 95014-0613
Phone Number:
Location: United States > California > Cupertino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Cupertino
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cupertino 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Cupertino Hotel Cupertino
Hilton Cupertino
Hilton Garden Inn Hotel Cupertino
Cupertino Hilton Garden Inn

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