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“Love the friendly staff and the breakfast”

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Hilton Garden Inn Cupertino
Ranked #3 of 6 Hotels in Cupertino
Certificate of Excellence
Midwest
Level 6 Contributor
286 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Love the friendly staff and the breakfast”
Reviewed August 16, 2012

This hotel consistently provides excellent service and value. I love the Japanese bento box salmon breakfast and the short walking distance to the Asian shopping center full of shops, restaurants, and the 99 Ranch Supermarket.

The staff is always friendly and helpful, plus I love my complimentary upgrades.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bamboola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 27, 2012
Dear Bamboola,

Thank you for choosing to stay with us! Consistent quality in both service and product is our top priority so it is nice to read your review and know that it shows. Thank you for your patronage.
Kind Regards,

Rick Sisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Maria, CA
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2012

Our group recently stayed four nights at the Hilton Garden Inn (teenage boys, coaches and families). The hotel is up to date and the rooms were extremely comfortable. The Sleep number beds were an nice addition. Great computer room with a Mac and a PC, printer, copier, etc.

However, even though the hotel was nice, it is the service that sets this hotel above all others. The staff (from the maids to front desk to Rose in the breakfast room) went above and beyond what is expected and truly gave outstanding service. The rooms were pristine, the front desk staff incredibly helpful - They had the breakfast room open early so our boys could eat prior to leaving for a game and would ask every night if we needed early breakfast. You truly got the feeling that they cared about all their guests in the hotel. Rose made sure our boys ate and ate healthy. The breakfast had something for everyone and was delicious! We were able to watch water polo on the large TV in the common area and have pizza on the patio. No request was dismissed. I cannot say enough about the service and staff at this hotel.

Will definitely be back whenever we are in the area.

  • Stayed July 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ELZ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 27, 2012
Dear ELZ13,

Thank you for sharing your review with other travelers. We are pleased to know that you and your group enjoyed your stay as much as we enjoyed having you! We look forward to welcoming you back in the future!

Sincerely,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 9, 2012

I have spent close to 4 weeks in a year staying at this hotel at different times and its come to become my 2nd home. Its a regular Garden Inn with courteous staff, good breakfast ( included for me) and most important of all awesome location, if you are in the south bay area for business. Would highly recommend a stay here, never been disappointed.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swami2040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 13, 2012
Dear swami2040,

It is an honor that you consider us your "second home"! It is important to us that we deliver consistency in the quality of our product as well as the level of service that we provide our guests. Thank you for taking the time to share your review with others and we look forward to welcoming you "home" in the future!
Kind Regards,

Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2012

We were in town with our 2 young children to visit family and attend a HS reunion and we will come back again and again in future visits.

Rose is the Queen of Breakfast: whatever she is paid, is not enough. She serves coffee, fun conversations and hugs all in one fast swoop! She's a dynamo and sets the tone for the day. We love Rose and the whole breakfast staff was fantastic (Jose and the chef whose name I can't remember).

The front desk was always staffed with smiley and friendly faces. Roberto in maintenance was super helpful in getting us the porta crib and extra pillows. Thank you!

Now, the room... 2 huge rooms for the 4 of us, 2 huge bathrooms, two large closets, and the kitchenette area. The room was perfect for 2 adults and 2 active kids.

Areas that could be improved: add fans to the bathrooms to remove steam; have more washers/dryers for guests - spent a couple of hrs. doing laundry=no fun!

We will be back!

Room Tip: our room was a corner suite, lots of windows, lots of light. We loved it!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1sttimeineurope2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 13, 2012
Dear 1 sttimeineaurope2,
Thank you for sharing your experience at our hotel. We are glad to know that you enjoyed your stay and that we can look forward to welcoming you back in the future! We will share your feedback with the staff as I am sure that they will be pleased to know that they made such a positive impact on your stay. Thank you again and have a great summer!
Sincerely,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san luis obispo, ca
Level 6 Contributor
172 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 2, 2012

We visited this hilton garden inn over last weekend for one night. Great location just off I-220 in a residential area. The hotel is extremely quiet as it sits far back from the street surrounded by another hotel and condos with well grown trees. It is far enough away from the below ground level freeway that freeway noise is not heard at all. The hotel and rooms are very clean and the rooms are much larger than average with excellent bedding. All amenities exceeded my expectations. Internet was better than average for a hotel. The exercise room is somewhat limited. Very helpful staff.

Breakfast is served in the lobby. After serving us, our waitress asked if we had breakfast vouchers. I told her that we did not receive vouchers but I had recalled that breakfast was included with my reservation. She scurried off to the front desk, and came back and said it was no problem. When I returned home and inspected the reservation, I had recalled the picture of waffles next to the hotel name. No mention of breakfast being included. I called back the hotel's front desk, and admitted my error. I was told not to worry and that they hoped that I would be a repeat customer. I have not been treated as well in some five star facilities.

  • Stayed July 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 13, 2012
Dear slocal,
It’s great when knowing that nice things happen to nice people! I am glad that you enjoyed your stay and your breakfast experience. We look forward to welcoming you back should your future travels bring you back to the area.
Sincerely,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2012

The staff at this hotel are the best I have ever encountered, Rose, Sandra, Bob(chef) desk clerks, cleaners.! Starwood group, you could benefit by sending your staff here for training! We were part of a Waterpolo group so there were lots of us. The hotel was great, clean, comfortable and food great. Coffee out every-morning was a treat. At night we would watch the Olympics in their comfortable lobby, chef brought out cookies and popcorn! Rose handled breakfast as no other, she was amazing, coffee filled, plates taken away, what ever you needed she was there and smiling! Sandra - awesome! Whatever you need Sandra will help you, she always asks about your day and also has the best smile. All the staff we encountered were like this. Kids losing keys "no problem, let me get you another". We loved the patio above the pool, parents could sit and chat while watching the kids. The pool is small so it worked perfectly for us as our kids were in pools all day and needed to rest. The jacuzzi was great as was the workout room.
Parking is free and hotel is very close to 280 fwy access, One thing I loved was how quiet this hotel was. After coming from a four points in san jose (where one employee was capable) it was a blessing. Also the rooms had a microwave, coffee maker and good sized refrigerator. TV, free internet and cable was awesome. It was the perfect trip for our team, we were all sad to leave.

Room Tip: If you have lots of bags - get the cart to help. also you can park in the back for easier access to...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank y2k1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 13, 2012
Dear Y2k1,
On behalf of Rose, Bob, Sandra and the rest of the staff, I would like to thank you for taking the time to review our hotel. We are delighted to hear that you thoroughly enjoyed your stay. We take great pride in our hotel and pleasure in serving our guests and I am glad that it shows! You were the ‘perfect’ guests and we too, were sad to see you leave! If your future travels bring you back to the area, we would be happy to assist in making your reservations! Have a great rest of the summer!
Kind Regards,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora
Level 4 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 23, 2012

It was more than I expected for the good price on hilton.com. We had a regular guest room and it was fantastic. It was completed with a perfectly comfy bed. We are spoiled with the Hiltons and continue to visit them more than any other brand.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love2worknplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, August 13, 2012
Dear love2worknplay,
Thank you for being Hilton loyal! We are always looking to exceed our guests’ expectations and always pleased to know when we have. Thank you for sharing your experience at our hotel and we would love to welcome you back on your next visit to the area!
Sincerely,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cupertino

Property: Hilton Garden Inn Cupertino
Address: 10741 N Wolfe Rd, Cupertino, CA 95014-0613
Phone Number:
Location: United States > California > Cupertino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Cupertino
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cupertino 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Cupertino Hotel Cupertino
Hilton Cupertino
Hilton Garden Inn Hotel Cupertino
Cupertino Hilton Garden Inn

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