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All reviews silicon valley free happy hour business trip nice hotel convenient location great stay room service complimentary breakfast hot tub fresh fruit freeway safeway bay
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Reviewed May 14, 2019

Careful with this hotel. At check-in, the staff suddenly tried to increase the room price by approximately $50 compared to the reservation. Only after long discussions and involvement of multiple staff members could the “mistake” be corrected. Instead of resolving it immediately, the staff referred the issue to the “reservation department”, which (conveniently) would not be able to address the issue until after check-out. Disappointing to see a hotel first lure customers with a low price and then contest that same price during check-in.

Apart from this, the room was fine and the breakfast was good, so it’s a shame that the staff ruins the experience.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
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Review collected in partnership with this hotel
2  Thank TheMorzy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Cupertino Inn Hotel, responded to this reviewResponded May 15, 2019

Thank you for being our guest. We apologize for the confusion with your charges and for the inconvenience this caused. We are reviewing this incident with our team and taking the necessary steps to ensure this is not repeated in the future. We loved hosting you, and hope we have another opportunity to leave you with a much better experience.

Kind regards,
Claudio Bono,
General Manager

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Reviewed May 14, 2019

Wasnt expecting much for a hundred dollar a night hotel room (before tax) and almost did not book when i saw a couple negative reviews, but the price and free breakfast made me push the button to book. After our stay my mom said, I am sure glad you pushed that button to book. My daughter-in-law said it was her favorite hotel out of the four we stayed at on our trip to California!
Great coffee and omelet bar. Room very current and clean.
Highly recommend a stay at this hotel.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank FellowTraveler487672
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Cupertino Inn Hotel, responded to this reviewResponded May 15, 2019

It was a pleasure to have you and your family as our guest at The Cupertino Hotel. We love providing good value through our excellent accommodations and commitment to genuine hospitality. Thank you so much for your recommendations, and we hope to be your choice every time you visit our area.

Kind regards,
Claudio Bono
General Manager

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Reviewed May 13, 2019

The staff here was wonderful, and really made the stay pleasant. The rooms, however, were a bit worn, and the hotel in general felt like a motel with upgrades. That being said, it was much better priced than other hotels in the area. Nothing fancy, but I'd stay here again when working in the area.

Date of stay: May 2019
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
2  Thank Miskey1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Cupertino Inn Hotel, responded to this reviewResponded May 14, 2019

Thank you for the fantastic review of The Cupertino Hotel. We are glad you acknowledge our staff for their service and are happy you found us to be reasonably priced. We also value your feedback that helps us further improve your experience. It was a pleasure to have you, and we hope to see you again soon.

Kind regards,
Claudio Bono
General Manager

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Reviewed May 12, 2019

Very high quality hotel...Front desk staff were all professional and very friendly....the Breakfast was awesome. The room was very cozy and relaxing. We came all the way from Germany and we are very impress with the location and appearance of the hotel.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Pioneer22894967099
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Cupertino Inn Hotel, responded to this reviewResponded May 13, 2019

We are delighted you had a great experience at The Cupertino Hotel. We want to thank you for acknowledging our friendly staff and sharing how much you liked our delicious breakfast excellent accommodations, and prime location. It was a pleasure hosting you, and we hope to be your first choice every time you visit our area.

Kind regards,
Claudio Bono
General Manager

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Reviewed May 11, 2019

Good place, nice atmosphere. Location fantastic and breakfast awesome. Its free too which I was pleasantly surprised about given you normally have to pay for it in US. Will come back! Definitely recommend

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Amir O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Cupertino Inn Hotel, responded to this reviewResponded May 11, 2019

Amir,

It was our pleasure accommodating you at The Cupertino Hotel for your overnight stay. We are thrilled that you enjoyed our wonderful location as well as our complimentary breakfast buffet. Your recommendation is appreciated, and we look forward to welcoming you again.

Kind regards,
Claudio Bono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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