Comfortable beds, clean rooms
Great buffet breakfast-omelets made to order! So many choices at buffet-rolls, breads, pastries, bagels, muffins, cereals, fresh fruit, eggs, bacon etc
Pool area was comfortable: very clean: family enjoyed jetted hot tub area:nice large towels provided for pool
Plenty of outdoor seating available and lush greenery everywhere More
Curio
Aloft.com
Expedia.com
The food is delicious, I like almost all kinds of foods in breakfast, no need to adapt even from Asia.
Service is friendly, staffs always keep good attitude and tolerance, I feel respected and comfortable.
Thank you for choosing The Cupertino Hotel and for your fantastic review. We are so happy our complimentary breakfast buffet was the highlight of your stay, as we take great pride in the variety of offerings on our buffet. It is also nice to read you were impressed with the attentive service provided by our courteous associates. Thank you once more for sharing your wonderful experience with us, and we look forward to welcoming you again soon on your next visit to our area.
Kind regards,
Claudio Bono
General Manager
We had a great stay! Room was very spacious and loved the separate sitting room! There isnt a fridge to use or microwave which is always useful but otherwise the room was very nice and the bed was very comfortable!
Thank you for making The Cupertino Hotel a part of your travel plans. We are thrilled to read you were impressed with our well-maintained accommodations and your bed provided you the comforts you expected. We are always looking for ways we can improve, and we will take your feedback regarding additional in-room amenities into account. It was a pleasure having you, and we hope to welcome you back soon for another enjoyable stay.
Kind regards,
Claudio Bono
General Manager
My husband went to the lobby because no one would answer the phone...now he's stuck in the elevator! I tried to cancel our reservation (we haven't unpacked yet) but only a supervisor can do that!!! Carpet is stained and furniture outdated...HELP!
Thank you for sharing your review. We apologize that our staff is not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Also, we are sorry for the cleanliness issues you encountered in your room. Your comments show that we have room for improvement, and we assure you we will be more diligent in our efforts. We want you to have a great stay with us, so please let us know at the front desk if there is anything we can do to make your stay better. Thank you once more for being our guest and staying with us.
Kind regards,
Claudio Bono
General Manager
We enjoy are stay here very much. Been here several times and never had any issues. The staff is great and the breakfast was very good. Enjoyed sitting in the lounge and having drinks after a long day.
Thank you for making The Cupertino Hotel your home away from home. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel, especially our breakfast offerings and friendly service. Your review means the world to us! Thank you again and we look forward to welcoming you back.
Kind regards,
Claudio Bono
General Manager
Better action on request when asked for assistance, or a reason the towels could not be delivered that night or early in the morning. They could have been left outside the door so we could use them in the morning before showering.
It was a pleasure hosting your stay at The Cupertino Hotel. Thank you for your wonderful compliments highlighting our convenient location in the heart of Silicon Valley with easy access to everything in the Bay Area. Having said that, we regret any issues you had with our service. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you choose us again the next time your travels bring you this way.
Kind regards,
Claudio Bono
General Manager
