This property is dirty with uncaring staff who spend more time discussing their personal life at the front desk than helping any guests. Today there was a ten minute discussion regarding medical conditions of friends while customers waited for service. Even without the current construction the elevators have scratched walls, hallway carpets filthy, windows you cannot see out of at all, and a musty smell in most rooms. The front desk staff should all be retrained as they are rude, condescending and very unhelpful. They act as if the guests are all a nuisance and barely acknowledge anyone's presence. It is hard to believe that this is a Marriott property. I have received much better service at one star hotels with caring and well trained staff. As a platinum member it is quite shocking to see this level of service and that guests are treated in such a manner.
The location of the hotel is quite good and close to LAX but it is not worth the stay as you cannot count on any service at all from the front desk. I have stayed here muliple times this year and it is only getting worse. I will not choose this property for future stays and I suggest you do the same.
- Official Description (provided by the hotel):
- Welcome to the Courtyard Los Angeles Westside, located in Culver City, California. Our brand new hotel features 260 spacious guestrooms and suites in addition to over 10,000 square feet of flexible indoor-outdoor event space and a full catering department 3.5 miles north of LAX. ... more less
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- Also Known As:
- Courtyard By Marriott Los Angeles Westside Hotel Culver City
- Courtyard Culver City
- Courtyard Hotel Culver City
- Culver City Courtyard
- Culver City Marriott