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“avoid this hotel”

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Four Points by Sheraton Los Angeles Westside
Ranked #5 of 8 Hotels in Culver City
La Jolla, California
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“avoid this hotel”
Reviewed January 16, 2007

I hardly know where to begin to review this hotel. We chose to stay here so we could park and fly to LAX. We arrived in the evening and were given a room on the freeway side of the hotel. (The freeway is literally next to the hotel). The room at first glance appeared fine, but in reality was very dirty. There was hair in the bathtub and on the bathroom floor and the room was very dusty. We were afraid to touch anything.
We arrived in the evening (about 8 pm) we wanted to get a bite to eat. After waiting and waiting in the restaurant for service, we finally gave up and decided to get something out of the vending machine only to find it was out of order. Frustrated, we returned back to our room and ate a box of crackers we had brought with us.
The hotel staff was friendly, but did not seem to know anything about what was going on. Two different people at the desk gave us completely conflicting information on the shuttle service that was available to the airport. (We would later find out how bad their shuttle service was on our return from our vacation). The parking lot is not secure and we worried about our car while we were away. This is not a great part of town, and there were some shady characters not only coming and going from the hotel, but in the lot as well. The hotel does not assume any responsibility for anything that may happen to your car while it is parked with them (in our case for a week).
Upon our return from LAX we were told to call the number on a card the hotel staff had given us to alert the shuttle that we needed to be picked up. We arrived very tired from a long flight and called the number we were given on the card the hotel gave us only to fnd it was a non-working number. Then we called the hotel directly and the person at the desk told us to call the number we had already been trying to call. When I told this person that we had called the number and it was not working I was hung up on.
We ended up taking a taxi (with a very rude taxi driver who did NOT want to drive us such a short distance to the hotel) and paying for the taxi when one of the reasons we stayed here was the parking and shuttle service to the airport. Fortunately our car was still there and unharmed during the stay. It was a great relief to get in the car and pull away from this truly awful hotel. We both travel a great deal for business and for pleasure, and I have to say this is by far one of the very worst hotel experiences I have ever had. Look for another place to say if you are needed a hotel to park and fly to LAX. I honestly can't think of one positive thing to say about this awful hotel.

  • Liked — nothing
  • Disliked — the lack of cleanliness
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alaska
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2006

We stayed here prior to a red eye flight in the hopes of getting some quiet and sleep prior to checking out. The location was far enough away from LAX and the rooms quiet enough, we were able to rest. The room decor and cleanliness were above expectations. We ate two mornings at their restaurant's continental or full breakfast buffets, which were excellent. There are a number of good restaurants at the nearby Howard Hughes Center. The staff at the front desk and restaurant were very pleasant and responsive. We liked it so well, we booked another night after our return flight.

  • Liked — nice rooms and beds
  • Disliked — no fan in bathroom
  • Tips/Secrets — This is a great place to stay for LAX layovers
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Snowbird-AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, CA
Level 5 Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 28, 2006

The room was clean, and elegant. The room supplied a coffee maker and hair dryer. No minibar or fridge. The staff was friendly. The pool was great (although a little warm for my taste). The bed did NOT creak (past comment by somebody). This is a very central, very nice place to stay. Parking is free -- can you beat that? I paid $120/night & thought it was a deal.

Stayed June 2006
Helpful?
1 Thank FabulousTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Los Angeles Westside

Property: Four Points by Sheraton Los Angeles Westside
Address: 5990 Green Valley Cir, Culver City, CA 90230-6907
Phone Number:
Location: United States > California > Culver City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Culver City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Los Angeles Westside 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Four Points by Sheraton Los Angeles Westside is stylishly redesigned and 100% smoke free, we're within easy reach of southern California's finest, and only three miles from LAX. ... more   less 
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Also Known As:
Four Points By Sheraton Los Angeles Westside Hotel Culver City
4 Points By Sheraton Los Angeles Westside
Four Points Culver City
Sheraton Culver City
Culver City Four Points
Culver City Sheraton

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