We booked this hotel because of the pool.Plus we asked for early check in . So we called them on way to ask if the room was ready , which they told my wife it was not ready yet , it was about 10am so we went to see some other things before we went to hotel . So we got to hotel about 12:45pm , the reception told my wife the room was empty so she would get them the room done. But we still did not get it until 2:45 pm . Plus they told my wife the big pool was closed for routine maintenance , not good timing as it was holiday weekend in Thailand. I did ask why they did not send email to say, the reply from reception was it was on our web site. Which did not think that was good because after booking room why would I go back on there web site.The room was big but looks like it needs updating . Water stains down the windows which have not been cleaned for a long time . On the balcony there are no chairs or table .They was only two packets of tea in the room , and the mini bar as four cans of beer and two soft drinks and no choose of snacks. We went to the spa it’s looks run down on the outside dead tree and the water...We booked this hotel because of the pool.Plus we asked for early check in . So we called them on way to ask if the room was ready , which they told my wife it was not ready yet , it was about 10am so we went to see some other things before we went to hotel . So we got to hotel about 12:45pm , the reception told my wife the room was empty so she would get them the room done. But we still did not get it until 2:45 pm . Plus they told my wife the big pool was closed for routine maintenance , not good timing as it was holiday weekend in Thailand. I did ask why they did not send email to say, the reply from reception was it was on our web site. Which did not think that was good because after booking room why would I go back on there web site.The room was big but looks like it needs updating . Water stains down the windows which have not been cleaned for a long time . On the balcony there are no chairs or table .They was only two packets of tea in the room , and the mini bar as four cans of beer and two soft drinks and no choose of snacks. We went to the spa it’s looks run down on the outside dead tree and the water things do not work.When we booked my wife told them it was our wedding anniversary , they told her they would give a cake which we got on the second day at around 7pm , but she had to remind reception the day before great service . We did eat in the restaurant which ok the staff were friendly in there . Overview of stay over priced and not good service More
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