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“Property run-down”

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Ramada Costa Mesa/Newport Beach
Ranked #11 of 23 Hotels in Costa Mesa
Las Vegas, Nevada
1 review
“Property run-down”
Reviewed October 1, 2013

My room was unattractive, dank and smelly (mildew odor). The bathroom tile was chipped and wallcovering peeling. An overall shabby appearance. Did not seem clean, although I didn't see any bugs. Glad I brought slippers though. Bare minimum in room amenities. Vans were in even worse condition than rooms. Restaurant was OK (open only for breakfast and dinner). Would not stay there again.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, General Manager at Ramada Costa Mesa/Newport Beach, responded to this review, October 9, 2013
Good Afternoon Ms. Lynn,

I hope to find you well. I want to start off by thanking you for your recent stay with us at the Ramada Inn & Suites. We truly appreciate your business and hope that we'll be able to address any concerns you might have so as to regain your confidence and satisfaction. I also thank you for taking the time to share your personal experience with us during your recent travels.

Please know that to hear that we failed to live up to our usual standards for you leaves me disheartened, but eager to set things right. We ensure that every guest room is thoroughly inspected by our Housekeeping department for cleanliness before any keys are ever issued. Nonetheless, there is always room for human error, and to hear that you might have experienced that disappoints me. I will regroup with our entire team to ensure that our standards for cleanliness and overall guest satisfaction are made abundantly clear and we redouble our efforts to meet them always.

While it is never desirable to interrupt a guest's stay with a room change, please know that our staff will always do our best to accomodate your request for that should you find a room to not meet your expectations. Further, I would ask that any guest let our team know during their stay of any issues they encounter so that we might work to remedy them as promptly as possible.

We have a standard set of amenities that we provide in every guest room, but our staff is always happy to provide anything extra you might require, and that we have available, to accomodate your needs.

Regarding our restaurant, I do apologize if our hours of operation were at all an inconvenience. However, please note that we are fortunate enough to be surrounded by plenty of great eateries open for lunch, and our staff is always happy to share any of their recommendations.

I truly apologize that your stay was less than satisfactory, but would ask you to feel welcome to reach out to me directly via email at cramirez@ramadasuitesnewport.com so that I could offer you one more reason to stay with us and give us another shot.

I look forward to hearing back from you, thank you for your time and your feedback.

Warmest regards,
Christopher Ramirez Szabo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cave Creek, Arizona
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 27, 2013

We really liked our room here. It was clean, sized generously, and near the pool. Upon check-in, we discovered that they offer an amazing choice of 3 breakfasts for just $3.99 to guests. We did have two of these choices and they were quite good. The bed was comfortable. Unfortunately there were a lot of big guys staying in the room above us. They came back around 2 am stomping noisily and yelling. It was very disturbing to our sleep. This was the only problem though. Very nice soap, shampoo, and conditioner here.

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank Sherri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Costa Mesa/Newport Beach

Property: Ramada Costa Mesa/Newport Beach
Address: 1680 Superior Ave, Costa Mesa, CA 92627-3652
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 23 Hotels in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Costa Mesa/Newport Beach 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Ramada Inn And Suites Costa Mesa/Newport Beach
Ramada Inn & Suites Costa Mesa/Newport Beach Hotel Costa Mesa
Ramada Newport Beach
Ramada Costa Mesa/Newport Beach CA - Orange County
Costa Mesa Ramada

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