Stayed there twice. On both occasions couldn't get enough sleep because of the noisy neighbors, noise from outside, children screaming and running up and down the stairs. I could even hear the neighbors TV and knew what program was on, etc. On my first stay I was woken up at 2 am by loud voices, swearing and smashing of the doors of what sounded like a big party of young people. It didn't stop for hours. I had an important meeting early in the morning, so decided to call the front desk at 4 am and ask for their help. Well, the person on duty made the whole thing sound like I was crazy making up stories and said he had no idea where this party was etc. At this stage people were running up and down the stairs yelling and laughing. In the morning I went to the front desk to ask to give me a room in the other end of the motel. The guy at the front dest still looked like he didnt believe a word i was saying. Thankfully there was a lady guest there who confirmed everything i said and said she couldn't sleep either and she was two floor up from my room. The guy over sudden understood what we were talking about and said that it was perhaps a wedding party and that there were checking out soon. No apologies, nothing was said to show even a slight respect for the guests.
Apart from sleepless nights, I should mention the rooms are very basic, motel style with this peculiar smell. Corridor area and the lift were dirty and smelly most of the time. The pool area never had fresh towels, so I had to call the front desk and ask for them standing and waiting there wet. And the response of hotel stuff would be like "ok", no apologies at realization there was a mismanagement of some sort, but rather making it look like I was bothering them with some silly things and distracting them from their direct and important duties. Once I and my 5 yo son came back to the room after a swim in the pool and realised a little too late that the towels were all taken from the room but no fresh ones were supplied. My son was already in a shower and I was on the phone with the front desk saying that the room service forgot to supply towels. The same young guy's response in a very cold voice with a hint of irritation in it was: "they didn't forget the towels. It's just we don't have any fresh ones at the moment. Please wait and they will be delivered soon". Again, there were no apologies, but it actually sounded like I was again giving him hard time by asking stupid questions. Thankfully I had a not so fresh beach towel we could use after shower. There were also some minor things like non supply of coffee or soap by room service. Room service stuff is also non-apologetic and no smiles or greetings. It came to the point when I would realise something was missing or broken, but wouldn't ask for help from the stuff because of the negativity with which all of my requests were met.
Would I stay there again- never!
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- Also Known As:
- Ramada Inn & Suites Costa Mesa/Newport Beach Hotel Costa Mesa
- Ramada Inn And Suites Costa Mesa/Newport Beach
- Ramada Newport Beach
- Ramada Costa Mesa/Newport Beach CA - Orange County
- Costa Mesa Ramada