We booked 2 nights at this Travelodge. Staff were friendly at arrival/check in time. We reserved a room with two queen beds.
At the time of our check in, a "suspicious" looking woman (guest?) Interrupted our check in process by demanding a key to a room. She was informed by the staff who checked their computer system that she "was not requested" in that room (!!!!). I think this should have been our clue to turn around and run as fast as possible, but it was late and we were very tired and nowhere else to go so we finished our check in.
Upon our.arrival in our non-smoking room, we encountered a room with worn out, filthy stained carpets. Tried to open a night stand drawer and the front fell off! Bathroom light was covered with a thick fuzzy blanket of dirt/dust. Chairs were badly stained with something black. Couldn't sit on it, and definitely would advise against walking on the carpet barefoot! The room reeked of.cigarette smell. There was an old banana left in the microwave (by previous guest??), and to top it all off, an EMPTY condom wrapper Left behind in the trash can!!
As we had nowhere else to go and were exhausted after a long drive, we actually stayed and suffered through the night, trying to get some sleep while fighting our feelings of revulsion.
We complained the next morning to the, management, and to their credit, they refunded us both nites. They were very apologetic. We found another place to stay the second nite.
will NEVER book this place again!
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- Also Known As:
- Travelodge Orange County Airport Hotel Costa Mesa
- Travelodge Santa Ana
- Travel Lodge Santa Ana
- Santa Ana Travelodge
- Santa Ana Travel Lodge
- Travelodge Orange County Airport/Costa Mesa CA