I will be brief. On the 3rd day of our stay, a Sunday, my wife and I spent the afternoon at the pool. It was a beautiful day, the pool was quiet, and very relaxing. We had tickets to see "Billy Elliott" next door at the Arts Center.
When we returned to our room at 5pm, starting to clean up for the show, we discovered that there was NO HOT WATER. I called down to the Customer line to report the problem. The woman at the other end of the line apologized and said we should have received a letter mentioning that the boiler was being repaired and there would be no hot water from noon until midnight. Unfortunately, there was no notice, no voice mail , no letter and no sign in the lobby mentioning this 'slight' inconvenience. The assistant manager apologized, and offered to cover our out of pocket expenses which totally no more than $60, as we dined outside the hotel every day. We were not happy.
Another peeve is the parking rates. When we drove up on Friday night we learned that the valet parking rate was $30 per day, and self-parking was $20 per day. This is totally outrageous, when the hotel room was around $125 per night.
I am Starwood Gold and was not offered any of the Starwood amenities upon checkin. While we were comfortable in our room, the lack of notice regarding the shut off of hot water, plus the outrageous parking fees, has totally led us to rethink staying here again.
- Official Description (provided by the hotel):
- A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more less
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- Also Known As:
- The Westin South Coast Plaza Hotel Costa Mesa
- Costa Mesa Westin
- Westin South Coast Plaza
- Westin Hotel Costa Mesa
- Westin Costa Mesa
- Westin South Caost Plaza
- The Westin South Coast Plaza Costa Mesa, CA - Orange County