We decided to stay overnight at this property in conjunction with Frakie Valli Concert at the Sagerstrom Hall. It was a perfect decision, we were able to walk to the venue, avoiding traffic and parking issue and for those shoppers, South Coast Plaza is just a short walk away. Our room was like a mini suite with separate sitting area and television in each area and complete with little kitchenette. The room was clean with a balcony over looking partial lake view.
The staff was very friendly at the reception area and in the restaurant. We attempted to have dinner near the concert venue, but without advance reservation, it was impossible. We decided to have our meal at the hotel and was surprised by quality of food and prompt service. I always try to avoid hotel food, because it is generally over priced and inferior quality, but this was not the case this night. We decided to have our breakfast next morning, based on our experience on previous evening. But it turned out to be a mistake!
The buffet had limited offering, a cut above Courtyard offering, but I was not impressed. Many items were out and not replenished timely, I had to tell the servers items were out! I did not see kitchen staff monitor the buffet table not once during my meal? They were too busy cooking eggs to order( one cook), they certainly was not ready for the number of guests dinning that morning. I waited for missing items, before I could complete my meal! The only person who kept apologizing was our server, who made several trips to remind the cooks of shortages. In the end, she did not charge us for our breakfast with apology, credit to management who allows frontline employees to compensate for inconvenience and poor service! An effective frontline customer service makes it unnecessary for management's involvement. I am certain our server communicated the situation to management. I was pleased with my stay and will return for similar event.
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- Also Known As:
- Costa Mesa Marriott Hotel Costa Mesa
- Marriott Costa Mesa
- Costa Mesa Marriott CA - Orange County