We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (736)
Filter reviews
736 results
Traveler rating
414
198
80
21
23
Traveler type
Time of year
LanguageAll languages
More languages
414
198
80
21
23
Show reviews that mention
All reviewsfront deskorange countyholiday innthe rain shower headfree shuttlesouth coastbusiness triphotel restaurantshuttle servicejohn wayne airportbusiness travelercoffee makerking roomquiet roomfitness centerclose to the airportihg
Filter
Updating list...
1 - 6 of 736 reviews
Reviewed August 1, 2018 via mobile

If it was not for the restaurant good food and very nice service , i would probably have gone negative on this crown plaza. It is in need of a serious renovation and some of the room show sign of wear and tear. Avoid rooms with 16 number in it, elevator is very noisy ( so is the air conditioning ) unless you have a killer deal in the rate, the Hilton next door is much better.
This is mainly for business travelers ... one night per year holiday vacationer will probably not see anything since they have nothing to compare to.

Stayed: July 2018, traveled on business
Thank Sydneypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded August 14, 2018

Thank you very much for the recent visit and vital feedback regarding our property. We are very sorry that we did not meet your expectations in regards to the condition and elevator.

Please know we will be making a major renovation towards the end of the year and we hope to welcome you back when that has been completed.

Warm regards,

Aldo Casanova
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2018

From the moment we walked in through the doors of the hotel we were greeted right away by the front desk staff. I would like to particularly write praises about Javier. He was so accommodating from the moment I checked in and really listened and have gone way above and beyond my expectations. I have stayed at numerous hotels in the past and I have to say that my experience with this Crowne Plaza has been by far THE BEST!! From Javier to the restaurant staff and all the way to housekeeping. Thank you for making my stay there unforgettable and will definitely spread the word. Simply AMAZING customer service!

  • Stayed: July 2018, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Claire E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded 4 weeks ago

We are so thankful for the recent stay here at the Crowne Plaza in Costa Mesa. Javier has been part of the Crowne Plaza family for many years and we are so happy he was able to welcome you to our home.

Please come back and see us again soon.

Warm regards,

Aldo Casanova
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2018 via mobile

Great location. Large heated pool and spa. Outstanding customer service from front desk to house keeping. Issue at check in. Pictures on Expedia booking room did not match hotel check in room. Javier at front desk corrected it and we enjoyed our 5 day stay. Only negative is that a refrigerator must be requested at room booking. This should be a standard item. Hotel staff advised rooms will be remodeled before end of this year. Over all great location, amenities, and price. Will return.

Stayed: July 2018, traveled with family
Thank Antonio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded 4 weeks ago

Dear Vacation,

We are so happy you enjoyed your stay at the Crowne Plaza in Costa Mesa. Happy to know the central location was a plus along with the amenities.

Hope to see you again soon.

Warm regards,

Aldo Casanova
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2018

Very clean and nice looking hotel. Friendly associates. Stayed on 5th floor. Room was very nice and above average. Forgot about check out times but no problem. They were very friendly and accommodating. Will definitely stay there again.

  • Stayed: July 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded July 28, 2018

Dear Joseph H.,

We are so happy you chose to stay here at the Crowne Plaza in Costa Mesa. Happy to know you encountered a friendly associates and a nice room on the 5th floor.

Look forward to welcoming you back soon.

Warm regards,

Aldo Casanova
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2018

This is a very nice hotel, Clean and a staff that treats you more like a friend then as a guest. I like that.
They really take interest in you. But i think that is normal for Crown Plaza hotels

The room is big and clean
The restaurant serves good meals and a good breakfast

There are also some very good asian restaurants nearby

Next time i come back here

  • Stayed: July 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Frank K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded July 28, 2018

Dear Frank K.,

Thank you for being a friend of the Crowne Plaza in Costa Mesa. Glad you were welcomed as a friend during your arrival and you found the room to your liking.

Our hotel is central to some great restaurants including Anqi and Din Tai Fung. Look forward to your next visit.

Warm regards,

Aldo Casanova
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews