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“Pretty good but probably will try others”

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Crowne Plaza Costa Mesa Orange County
Ranked #5 of 23 Hotels in Costa Mesa
Certificate of Excellence
Reviewed May 30, 2013

We stayed here for 2 nights in April. We got a good deal. The location is very convenient, right off the freeway. There is a McDonald right next to it. Also there are lots of restaurants and shops close by. The lobby is very nice. The lady checked us in quickly and is friendly. The room is good size and clean. We didn't try the restaurant.

It wasn't too warm in April but the room is still a little stuffy. We tried turning on the AC but it is loud probably because it is an older unit. Our room faced Bristol Street so it can get noisy especially late night when everywhere else is quiet.

When we checked out, we were charged $20 for parking ($10 per night) even though we booked the package including parking. When I pointed it out, the lady was apologetic and immediately corrected it. But if I wasn't paying attention, I would have been out $20. It seems common that hotel in that area charge for parking. We stayed at another hotel near by last year and they charge over $20 per night for parking.

Stayed: April 2013, traveled with family
1  Thank SLTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded June 20, 2013

Dear SLTrips,

Thank you for providing us with a very considerate review and thank you for staying with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. I would also like to apologize for the dissatisfaction you had experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare

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452 - 458 of 694 reviews

Reviewed May 29, 2013 via mobile

I read tons of reviews before selecting this as my OC destination for 4 nights.

The Good: It's unassuming on the outside but has modern decor on the inside. The rooms are great. Comfy beds and great showers. All of the staff were exceptional. Great proximity to a mall and shuttle service to areas close to the hotel is a nice perk.

The bad:
Housekeeping was a bit of a dud. Breakfast was just meh and room service was meh. Could've passed on both.

The ugly:
The carpet in the executive wing needs to be pulled and burned. Gross....remove it.

Overall, a solid 3 star hotel. A great bang for your buck. Lower your expectations and you should be fine.....otherwise there are other options in the area.

  • Stayed: May 2013
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Thank Name-me1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this reviewResponded July 9, 2013

Dear moniepoo77,

Thank you for taking the time to post a review of our property. We're so pleased you liked the fine location of our hotel in the area and the friendliness of our staff. Please allow us to apologize for the service you received and our breakfast selections was less than satisfactory. We also apologize for the unusual condition of our carpets in the executive wing which did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

My husband and I, along with our small dog, stayed over a week in April. We do a lot of traveling and have stayed in hotels all over the world. All the staff members were very professional and worked hard to make our stay the most relaxing and pleasant in recent memory. We had everything we needed in our room and the grounds were well kept and quiet. We were very busy around town and with all the great dining in the area we didn't dine at the hotel, but, we did enjoy the bar and drinks outside. I'm originally from Southern California so when looking for a hotel (for such a long stay) I knew that Crown Plaza/Costa Mesa was in a really nice part of town, near some of the best shopping in Orange County, a large airport, Disneyland, Angels Stadium and (most importantly) The Beach! The dog also enjoyed the private grassy areas and the kind staff. I would recommend this hotel to anyone planning to vacation in the Orange County area. Oh, and to all the visitors from out of state, you will have to drive the freeways to get to most of your big destinations in OC but if you familiarize yourself with your route and your off ramps before you start your day and use your turn signals you'll be fine.

  • Stayed: April 2013, traveled with family
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1  Thank ktokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

We stayed here last June when we took my step son on his first trip to Disney Land. We wanted a nice hotel at a reasonable price. That is what we got at this hotel!

The staff were all pleaslant. The rooms we spacious, nice decor, clean and the beds were comfortable.

They did have a small pool, that was good enough for kids, and nice loungers to sit and get a tan while they play.

We did have a few meals in the restaurant and the meals were good.

The location was also great, close to the freeway so we could get anywhere we needed.

Stayed: June 2012, traveled with family
1  Thank carecutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

It seems that the Crowne Plaza / Costa Mesa took the time to insure that you have a wonderful stay. The bed was VERY comfortable. You had your choice of pillows for your comfort. The colors in the room were a soothing, calming feel. There was even a miniature "spa" package which was small tubes of different lotions & oils for soothing, calming & reveniating. I liked that they took the time to see to the details. The front desk staff were very pleasant & friendly. I would definately recommend this hotel.

Room Tip: It looked like they may have been redoing the carpet on the 1st floor rooms.A maintenance man was j...
  • Stayed: May 2013, traveled as a couple
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1  Thank lvcruzers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

I recently stayed here due to problems with a flight. I was really surprised at how good this hotel is.
We were a large group with a very late booking that was bused is. The hotel managed to put on lots of extra staff to get rooms ready, food served and people booked in. And they did it quickly and in such a friendly manner considering how hectic it was.
Foyer is quite nice. I had breakfast as well and it very decent. There is a buffet and a la carte.
The small downfall was the hallways. They were not renovated yet, carpet was old and they smelled of stale cigarette smoke. I found this disconcerting as I am not used to smoking in hotels anymore and find the smell offensive. That said, my fears were allayed once I entered the rooms.
I stayed in a king room. It was quite a good size. The room was clearly recently renovated as well. The bathroom was a good size and had nice touches like really good soap and shaving mirrors. Showers are excellent with good taps, rain style shower head, plenty of hot water and great water pressure.
Comfortable bed with large soft feather pillows and good sheets etc. Plenty of power points and good desk. Outside was a nice looking pool.
This is a great place for a business traveller or for someone on a shopping extravaganza as it is close to two major malls.
Very happy. Would be even happier when they clean up the old hallways.

  • Stayed: May 2013, traveled on business
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1  Thank djfowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013 via mobile

The crowne plaza is centrally located to major highways. Close to shopping and Dining. The staff is very helpful and friendly. Rooms a are nicely appointed. Bed is reAlly comfortable and the pillows were awesome! Nice pool area and hot tub! Only ate breakfast at the restraunt twice but it was good both times. Loved the small "boutique" feeling of the hotel". Chris at the front desk was exceptionally friendly and helpful. Highly Reccomend this hotel!

  • Stayed: May 2013
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1  Thank jen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Costa Mesa Orange County

Address: 3131 Bristol St, Costa Mesa, CA 92626-3037 (Formerly The Hotel Hanford)
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Costa Mesa
#3 Family Hotel in Costa Mesa
Price Range: $131 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Costa Mesa Orange County 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 
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Also Known As:
Crowne Plaza Costa Mesa Orange County CA

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