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“Dirty Lobby Hotel”

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Hilton Orange County / Costa Mesa
Ranked #5 of 23 Hotels in Costa Mesa
Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dirty Lobby Hotel”
Reviewed October 2, 2013

Hotel has a dirty lobby that looks like they have not dusty in years. If you want to use the Fitness Center, make sure to tell the front desk when you check in. Otherwise, Executive Lounge ammenities and service was excellent and housecleaning staff were responsive to our needs.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Reuben J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, October 4, 2013
Dear Reuben J:

I appreciate your comments and will immediately follow up. I'm unsure to the time period in which you stayed with us, but due to some upgrades we made recently to our lobby tile, possibly we missed some residual dust. I sincerely apologize for presenting less than the best to you during your stay. I can assure you our reputation here at the Hilton Orange County Costa Mesa is that of a clean, comfortable hotel with well appointed guest accommodations, excellent service, and a great location. I'm disappointed that was not the image you experienced.

Thank you for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Highlands Ranch, Colorado
Level Contributor
172 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed September 30, 2013

I've stayed at this hotel a handful of times. It's nice but nothing special. The rooms are fine. The location is fine. The on site restaurants are fine. Their just isn't anything special about this hotel. I'm actually switching to another Hilton property nearby. Not for any poor service but just for consistently average service.

Stayed September 2013, traveled on business
Helpful?
Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, October 4, 2013
Dear JW:

We're so sorry we've failed to impress you here at the Hilton Orange County Costa Mesa. Having completed an extensive project upgrading our guest accommodations and having made numerous changes in other areas as well, including in key service areas and with more great changes coming in the near future, I am disappointed to hear we won't be your first choice in Southern California.

As one of the top rated Hilton Hotels for service, we strive to provide the best amenities, spacious upgraded accommodations, with an excellent location near all the area offers-gorgeous beaches, major business complexes, a wide range of shopping, entertainment, and more.

I hope you will give us another try in the future.

Best wishes,

Rob A. Gauthier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 28, 2013

Stayed here for three nights for business workshop in early September. Hotel has good atmosphere, rooms are good, though mine did not have a balcony (most do). Parking in the multi-storey at the back was easy. Did not use any of the pool / leisure facilities so can't comment on these. Only negative comment was that breakfast was horrendously expensive, so I avoided it and stocked up on coffee and Danish during the workshop breaks.

Room Tip: Ask for a room with Balcony if you want to be sure to have some outside space
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank True_Briton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, October 1, 2013
Dear True_Briton:

Thank you for your comments. It was a pleasure to be your host recently; we're so glad you enjoyed your stay in Southern California.

We've completed some exciting changes here at the Hilton Orange County Costa Mesa, including many upgrades to our guest accommodations and throughout the hotel. Our Bristol Palms restaurant offers a wide range of fresh breakfast menu selections, as well as an expansive buffet featuring everything from hot and cold cereals, juices, breakfast breads and bagels, and a delicious array of hot entrees and offerings. There is truly something for everyone, with many budget conscious items included.

The Hilton also offers a Starbucks with many healthy and delicious snacks and 24 hour room service is a great convenience for in-room dining.

Once again, thank you for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob Gauthier
General Manager
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Philadelphia, United States
1 review
Reviewed September 25, 2013

Was in Southern California for a training, and I enjoyed my stay at this Hilton. I really found the outdoor pool to be a wonderful place to relax and exercise. In addition, the executive lounge had delicious hors d'oeuvres in the evening and breakfast in the morning.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Randi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, September 30, 2013
Dear Randi C:

Thank you for your comments and for choosing the Hilton Orange County Costa Mesa. On behalf of the staff, it was a pleasure to be your host; we are pleased to hear you enjoyed just a few of the many amenities we extend our guests including the beautiful new Executive Lounge, with its array of delicious breakfast offerings and evening snacks and beverages. We're making every effort to ensure the upgrades here at the Hilton that create enjoyment, invigorate and enliven our guest and their stays.

Once again, thank you!

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed September 23, 2013

Very nice and warm pool & spa even though they are outside. However, fitness room has got to be bigger and has got to have more machines. Excellent location from the airport, beaches, restaurants and bars, while the rate is high side.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Masayuki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, September 30, 2013
Dear Masayuki S:

On behalf of the staff, we are so pleased to hear that you enjoyed your stay, especially our big beautiful outdoor pool.....perfect for the unbeatable Southern California sunshine. During your next visit, you will notice even more great changes we have planned for the Hilton Orange County Costa Mesa. As you noted, our location is ideal, near not only the Orange County John Wayne Airport, but the outstanding shopping, entertainment venues, and gorgeous beaches within minutes of the hotel.

Thank you once again for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
2 reviews
Reviewed September 16, 2013

This is a very nice hotel with very nice common areas and a great VIP progam. I enjoyed the VIP lounge which was comfortable for breakfast or relaxing in the evening. It is close to the Orange County airport, shopping and the freeway. Overall, very convenient.

  • Stayed September 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bradley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, September 17, 2013
Dear Bradley F:

Thank you for your comments about the Hilton Orange County Costa Mesa. I'm so glad to hear you enjoyed just a few of the amenities we provide our guests, including our concierge lounge where upscale California Contemporary meets personalized guest focus, a wide selection of breakfast items in the am and snack and hors d'oeuvres in the evening. The completion of a recent refresh of all of our spacious guest rooms provides visitors well appointed accommodations, complimented by delicious California cuisine in the Bristol Palms restaurant or served by 24 hour room service.

A perfect location, with close proximity to the nearby major business corridors of Costa Mesa, Irvine, Santa Ana, and Newport Beach, down the street from the best shopping and beautiful beaches in Southern California makes the Hilton Orange County Costa Mesa the best choice, whether for business or leisure travel needs.

Thank you once again for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 15, 2013

A special thanks to Alexander for going to the trouble of finding out somewhere I could store my bags at LAX, and even writing up and giving me price comparisons of the best ways to get back into LA from the airport for my last day here - and even his phone number (on his day off) if I got stuck! He was really kind and helpful, a lovely note to end my stay on. Thanks!

Room Tip: A room on the west side will give you a great view of the sunset.
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  • Stayed September 2013, traveled on business
    • Service
Helpful?
Thank kiwitraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, September 17, 2013
Dear kiwitraveller41:

On behalf of Alexander and the entire staff, thank you for choosing the Hilton Orange County Costa Mesa. We strive to extend every courtesy and assistance that ensures our guests feel they received the personalized attention that completes their stay in Southern California.

I will insure that Alexander is recognized for his assistance during your stay. With a great staff, spacious, well appointed accommodations, and close proximity to everything Southern California offers, we're the best choice for business and leisure travelers. Thank you once again for your comments and for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orange County / Costa Mesa

Property: Hilton Orange County / Costa Mesa
Address: 3050 Bristol St, Costa Mesa, CA 92626-3036
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Costa Mesa
#4 Romantic Hotel in Costa Mesa
#6 Family Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Orange County / Costa Mesa 3.5*
Number of rooms: 485
Official Description (provided by the hotel):
The Hilton Orange County/Costa Mesa Hotel is located in the heart of the OC within walking distance to internationally acclaimed South Coast Plaza Shopping Center near beaches, arts, and other popular attractions. ... more   less 
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Also Known As:
Hilton Orange County / Costa Mesa Hotel Costa Mesa
Hilton Hotel Costa Mesa
Hilton Costa Mesa
Costa Mesa Hilton
Hilton Orange County / Costa Mesa CA

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