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“Mixed Feelings about Stay”

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Loews Coronado Bay Resort
Ranked #6 of 17 Hotels in Coronado
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 23, 2014

Many lovely things to say about this resort, but it is older and service was mixed. We have stayed at other Loews and service has always been exceptional. Our stay at Loews Coronado was overall a 3-4 star and not a 4-5 star stay. A few changes could really enhance this into a better resort stay. The inside of the rooms, including bath area are lovely. Our bed and linen were good quality and comfortable. Our room balcony was great to enjoy the views, but was showing signs of wear and a little dirty, especially in the corners. In room coffee is good but it is surprising there are no mugs, only styrofoam cups and the housekeeper forgot to re-supply even the styrofoam cups the 2nd day. Front desk was friendly, and was able to provide a top floor upgrade with a minimal nightly increase charge, which we thought was worth it for a great view of the Bay, Coronado Bridge and downtown SD. When I mentioned that a local family member was coming for dinner, the front desk offered an additional parking card for them to use, at no cost. Very appreciated!

We enjoyed the lobby areas, and each dining area offered many areas to sit outside or by a window and enjoy Coronado Bridge, city lights or marina with boats. We had dinner one night at Mistral ($29 for a Chefs 3 course meal, with choices for each course) - the food was excellent and service from Rene was also exceptional. The Chef came by our table and made sure we were enjoying the meal. Wonderful. We dined and met friends several times in the Cay's Lounge which had good food, but mixed service. When we sat inside service was prompt, yet not rushed. When we were outside we waited 15-20 minutes each time to get served, and once we had to go find a server. One time a server helped several guests at tables around us, and walked by, but completely overlooked us. The worst service occurred during breakfast one morning at the Market Restaurant. After being seated, it was a full 15-20 minute wait until the waitress even came by, and when she did, I don't recall her even offering a greeting or anything, she just stood there waiting to take an order and she didn't offer any information about the buffet option, the weekend $7 Mimosa special, etc. Upon check-in we were given information about some dining specials/options (such as the 3 Course Chef Special dinner and the weekend buffet), but when we asked the server she seemed annoyed and said "Oh, ya, I guess it is the weekend, isn't it?". After ordering, it took another 10 minutes to get coffee. After that, for another 45 minutes the server never came by. There were no offers of coffee refills. No water refill. Nothing. The tables adjacent had another server and they had the waiter check on them regularly to see if they needed anything, so I think this was server specific and not reflective of the entire restaurant. When our waitress finally came to the table, we were not done eating, and we were still waiting for our 1st coffee refill, but instead of her asking if we needed anything else or how the food was, she quickly dropped off the check and turned to leave (not saying anything). As she was leaving I nicely asked for a coffee refill. She didn't reply, just turned and left. A few minutes later (one hour into the buffet breakfast meal), I finally got a refill after asking another server for more coffee. Loews should invest some time training servers at the Market and Cays Lounge to be more attentive within reasonable periods of time, and certainly offer coffee and water refills. Even if they are busy when guests first arrive, they should quickly come by and greet guests with a "Welcome (or Hello). I will be with you in a few moments, here is a menu to look at".

Pool service was exceptional and the server was friendly. Other guests at the pool were also commenting on what a great server she was (I wish I could remember her name). We didn't use the spa, but friends had wonderful things to say about the spa treatments they received. There is a nice bike/walking path to the beach, but this particular beach is just okay with some trash and washed up clothes, goggles, etc. along the shoreline. We are very familiar with the local San Diego beaches, and this is probably our least favorite. This beach is fine for walking if you are staying at the hotel, but if you want to spend a day at the beach enjoying the sand, and swimming or surfing, it would be worth it to drive north and choose another beach.

We enjoyed lunch at the Del one day, which is always fun to visit. These two hotels are very different. The Del has lots of people and lots of activity, whereas Loews has a more tranquil atmosphere and less hustle and bustle. The Del is within walking distance of restaurants, nice beaches and shopping. Loews is about 4 miles south and has bay & city views with a boat marina which provides great water activities (kayaking, fishing, boating, jet ski, etc.). We especially enjoyed the firepits at night with the Coronado Bridge and San Diego lights in the distance. And, Loews accepts dogs if that is important to you. We saw lots of dogs during our stay, but didn't hear any at night.

  • Stayed: June 2014, traveled on business
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Thank BirdieTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 25, 2014

Thank you for taking the time to share your impressions in detail. We appreciate your feedback on each area of the resort and we have shared your comments with our management team -- especially your comments regarding the service you encountered in the Market and Cays Lounge. These particular experiences mentioned in your review are not the norm at Loews and we take great steps to ensure a positive guest experience. We sincerely hope you will stay with us again and allows us another opportunity to serve you.

Sincerely,
Brian Johnson
Managing Director

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2,979 - 2,985 of 4,440 reviews

Reviewed June 23, 2014

I had a wonderful time at Loews Coronado Bay Resort during a recent corporate visit 6/13-6/15 2014. Awesome room, excellent pool area with even better staff members. Yvette at the front desk catered to all my needs, and even let me check out one hour later than normal! Devin in the Market to go cafe was very receptive and without a doubt makes a phenomenal cup of White Chocolate Mocha! Joseph in overnight security was kind and courteous, and helped my girlfriend with a few questions she had regarding the Spa. Overall, two thumbs up! I would highly recommend Loews Coronado Bay Resort if you plan on staying in the San Diego area, and want a quality resort experience!

  • Stayed: June 2014, traveled on business
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1  Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to share your impressions. We're delighted that you had a wonderful time at Loews Coronado Bay and felt you had a quality resort experience. We hope to welcome you back the next time you visit San Diego.

Sincerely,
Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

We recently stayed at the Loews Coronado Bay and had such a great experience. We were greeted by a friendly staff and found that throughout our 3 day stay, each and every employee had this same friendly, helpful demeanor. Starting with Brian Manning, who referred us to the hotel and provided personal touches during our stay to the attentive bartenders and the Concierge staff, who lead us on a beautiful bike excursion. We are so looking forward to heading back to Loews Coronado sometime this summer.

  • Stayed: June 2014, traveled as a couple
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1  Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to review us on TripAdvisor. We're thrilled that you a great experience at the resort and that you were greeted daily by our friendly staff. We look forward to welcoming you back to Loews Coronado Bay this summer.

Sincerely,
Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

I just returned from here on a girls trip. This hotel was incredible and I can't wait to return. Their spa was wonderful, and their pool service was top-notch. The patio was stunning with a gorgeous bay view where we had drinks and appetizers every night. The bartenders were extra attentive, and I had my first ever lavender martini from their own herb garden out back. Be sure to get concierge service from Kerri (Carrie?), one of the best concierges I have ever met. She hooked us up with several restaurant discounts and guaranteed special service everywhere we went. I don't know why everyone makes such a stink about the Del Coronado Hotel, because we went there to check it out and do some shopping, and it was like an extra-crowded outdoor mall.....very stressful with a long line to use the bathroom! No thanks.....we couldn't wait to get back to Loews so we could enjoy our drinks and appetizers on the beautiful patio.

  • Stayed: June 2014, traveled with friends
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2  Thank 26amyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to share your feedback. We're thrilled that you ladies found the resort to be incredible, and that you enjoyed your experiences at Sea Spa, the pool deck and Cays Lounge. We look forward to welcoming you back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Such a beautiful, relaxing resort with many convenient services; free shuttles to town and to the beach, complimentary beach needs, wonderful ladies at the La Cantina poolside bar and friendly concierge services. If you're looking to just relax at the pool or on the beach and go into town to explore THIS IS THE PLACE FOR YOU. However, if you're looking for any type of night life or more San Diego excursions, you really need to rent a car.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Lynnea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to review us on TripAdvisor. We're so pleased that you found Loews to be a beautiful, relaxing resort and that you were able to enjoy some of our wonderful amenities. We hope to welcome you back soon.

Sincerely,
Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

We had the best time visiting Loews. Their resort is beautiful and luxurious with a wonderfully helpful staff. Our room on the bay side was perfection with an amazing view of the coast, a private balcony over the water and an extra large soaker tub. We recommend you order breakfast in and enjoy it on the patio in the morning light. The pool is the best place to relax while enjoying delicious drinks and tacos, which are $2 on Taco Tuesday. We highly recommend you have Skipper Corey take you sailing for a two hour sunset tour. He is an all around great guy who gave us a great tour and intro into sailing. We can't thank Loews enough for such a magical weekend. Thank you!

Room Tip: Bayside rooms are unbeatable! Private, luxurious with a perfect view of San Diego.
See more room tips
  • Stayed: June 2014, traveled as a couple
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2  Thank ayamae7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to share your impressions. We're delighted that you had a magical weekend at Loews, and that you enjoyed your guestroom, the pool deck and even a sunset sailing cruise with Corey... sounds like a relaxing getaway! We hope to welcome you back to the resort soon.

Sincerely,
Brian Johnson
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Just got back and it was wonderful!!! Kerry and Gordie were awesome and made our stay very entertaining!! Food was great! the weather was wonderful. They made sure this was the best ever experience. Shelley Robbins - Austin tx

  • Stayed: June 2014, traveled with friends
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1  Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsCoronadoBay, General Manager at Loews Coronado Bay Resort, responded to this reviewResponded June 24, 2014

Thank you for taking the time to share your feedback, Ms. Robbins. We're thrilled that Kerry and Gordie were both awesome and entertained you during your stay. We hope to welcome you back to Loews Coronado Bay soon.

Sincerely,
Brian Johnson
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Coronado Bay Resort

Address: 4000 Loews Coronado Bay Rd., Coronado, CA 92118-3290
Phone Number:
Location: United States > California > Coronado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Coronado
#1 Luxury Hotel in Coronado
#2 Top resorts Hotel in Coronado
#2 Business Hotel in Coronado
#2 On the Beach Hotel in Coronado
#4 Family Hotel in Coronado
#5 Romantic Hotel in Coronado
Price Range: $212 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Coronado Bay Resort 4*
Number of rooms: 440
Official Description (provided by the hotel):
Centered between the Pacific Ocean and Coronado Bay, Loews Coronado Bay Resort epitomizes the true Southern California lifestyle. . Taking full advantage of the resort's waterfront location, the hotel's new design artfully combines San Diego's sun and surf with the casual elegance of an oceanfront home, including a new lobby, Bay Terrace, Cays Lounge, Market Cafe, Market To Go and all 440 sea-inspired guest rooms and suites. Resort features include direct access to the Silver Strand State Beach, three tennis courts, a private 81-slip marina and panoramic views of the San Diego-Coronado Bay. ... more   less 
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Also Known As:
Loews Coronado Bay Hotel Coronado
Loews Resort
Loews Bay Coronado
Coronado Loews
Lowes Coronado
Coronado Bay Resort

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