Last minute arrangements for a room and a cabana by the pool, turned out to be very nice for us. We arrive and the doorman, the bellman are very respectful and helpful. check in was very easy and my wife asked about an upgrade that was on are reservation, the young lady looked into it and we got a view overlooking the pool and the bay. great view. But when we got to the room we notice that the hair dryer was out, Odd I thought. The bellman said it should have been put in a bag on the bathroom door, he put it away. But we were just happy to be there and out of the heat that I did not look away much, besides this is a 5 star place. we went out onto the balcony and had a few beers and order some food from the pool side kitchen and enjoyed the view. the food was good and hit the spot. then we went to the patio that looks out into San Diego bay and had a few drinks and watch the sunset and the light of SD come on. the fireworks from the SD stadium went off and we knew it was time for bed. So back to the room got ready for bed and went to sleep with dreams of thee cabana and the pool the next day. I am the first to wake up. I go in the bathroom to do my thing (witch takes awhile) I am looking a round and Notice that the shower stuff in the shower are used, then I think about the day before. when I washed my hand the day before the soap was not wrapped up, the bath mate was on the floor, now the shower stuff is used. very, very odd. I ask my wife if when we got there she unwrapped the soap, No she did not. Light bulb goes off in my head this was an upgrade to a dirty room. I call house keeping and let them know that things are not right. the House keeping Manager come up to take a look at the room with the maid she starts apologizing for the room and tells me to talk to the manager of the place. so after they clean the place me and my wife shower and pack are bags. (we are leaving after we use the cabana for the day) So we go down to check out and ask to talk to the manager. Very Nice man. we let him know what was happening in his place, we are not mad, we like the place. Great Views, Nice people,... He say let me check into this and he would get back to use. We inform him that we real like the place and that we will be her next year, he ask when, we say the same time next year. He say like see want I can do to get you a place for the same time.
we inform him that we will be by the pool all day in cabana no. 2. so come out with use and puts in a good work to the pool manager and buys us a bucket of beer, that was nice but not needed. the pool manager get his best person to take care of us. Brando takes very good care of use for the rest of the day. the Manager comes out and says he has looked into the room problem and is very sorry for the mishap and say that he will take care of are bar tap from last night get an upgrade for next year.
I like to inform the manager when I get good service or when things are wrong. I do not expeat them to do so much to compensate.
Sometimes you just have to take some bad to get to the very good stuff.
- Official Description (provided by the hotel):
- Centered between the Pacific Ocean and Coronado Bay, Loews Coronado Bay Resort epitomizes the true Southern California lifestyle. . Taking full advantage of the resort's waterfront location, the hotel's new design artfully combines San Diego's sun and surf with the casual elegance of an oceanfront home, including a new lobby, Bay Terrace, Cays Lounge, Market Cafe, Market To Go and all 440 sea-inspired guest rooms and suites. Resort features include direct access to the Silver Strand State Beach, three tennis courts, a private 81-slip marina and panoramic views of the San Diego-Coronado Bay. ... more less
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- Also Known As:
- Loews Coronado Bay Hotel Coronado
- Loews Resort
- Loews Bay Coronado
- Coronado Loews
- Lowes Coronado
- Coronado Bay Resort