July 14, 2006
Our son had given us a two day stay at the Hotel Del Coronado on Coronado in California for our 45th anniversary. We were given a ground floor room. The Hotel and grounds were everything we expected and the room was very clean we retired for the night which was at 11:45pm. At 1:00am we were awaken by noises of drilling and banging non-stop, laughing and tools dropping and the sounds of hand held jack-hammers. It nearly took me out of my bed. I got dressed and went to complain and was told they were re-routing some plumbing. They did not have another room for us, we were not notified this was going to take place and to make matters worse they shut off the water. Needless to say we did not sleep a wink for the rest of the night. At 7am I made my complaint to the manager and he said he would take $200.00 dollars off my bill and said they were finished as of this minute. I went back to my room to try and get at least an hour or two sleep and the drilling and noise was as loud as ever. I went back to the manager and advised him I was checking out as he could not guarantee me it would not happen a second night.. It was the most horrible experience I have ever experienced in my 66 years. I feel they were not completely honest with us and the section we were in should have been shut down while the repairs were going on. We should have been given a full refund. This experience certainly ruined out trip to California. I would not return to Hotel Del Coronado.
- Official Description (provided by the hotel):
- The legendary Hotel del Coronado, Curio Collection by Hilton is located on 28 oceanfront acres on Coronado Island. Built in 1888 and designated a National Historic Landmark in 1977, The Del continues to maintain its rich history while also offering contemporary conveniences such as unique beachfront dining, an award-winning spa, upscale shopping, recreational activities and the luxurious cottages and villas at Beach Village. The hotel's spectacular setting, impeccable service and award-winning cuisine also makes it the perfect setting for a fairytale wedding. ... more less
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- Also Known As:
- Resort Del Coronado
- Del Coronado