As I type this My family of four has just completed night 5 of a six night stay at the Hotel Del. While the business of the hotel is not management's fault, the lack of service, poor housekeeping, the quality of the rooms, the overall value of the stay for what is delivered, is management's responsibility.
Charging in excess of 1,300 per night for six nights in this so called "luxury suite" in the 7th floor ocean tower building adjacent to the main historic building is criminal. This 800'sq ft room has all the hospitality of a Motel 6. This "luxury suite" has a single mini fridge smaller than I had in College years which I then purchased for $25 dollars. No microwave no plates no bottle opener no utensils just cheap dated inexpensive worn furniture. Virtually no closet space. A small cheap pull out couch with a paper thin mattress. A tiny table that three could not sit at. For some inexplicable reason the televisions in the Luxury Suite have absolutely horrible reception. Why? The single bathroom is very small and cramped which is very very weird for a "luxury suite."The hotel does not have to do this? What is the point? They did give us two plastic bottles 12 oz of free water - that was a nice touch.
It took three days of pleading before we actually had turn down service and the couch pulled out and made for us for a 7 and 10 year old . For nine thousand dollars for a six day stay, you would think someone would pull out the couch for the kids and put some clean sheets on the mattress and give them some pillows and towels.
To some that may say the view is worth a million dollars or the historic nature of the Main hotel justifies it , most five star hotels that I have traveled are in wonderful locations where the supply demand equation gives the hotel a premium, but my god , those Hotels at least attempt to deliver a product. Very Sad makes you feel angry .
- Official Description (provided by the hotel):
- The legendary Hotel del Coronado is located on 28 oceanfront acres on Coronado Island. Built in 1888 and designated a National Historic Landmark in 1977, The Del continues to maintain its rich history while also offering contemporary conveniences such as unique beachfront dining, an award-winning spa, upscale shopping, recreational activities and the luxurious cottages and villas at Beach Village. The hotel's spectacular setting, impeccable service and award-winning cuisine also makes it the perfect setting for a fairytale wedding. ... more less
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- Also Known As:
- Resort Del Coronado
- Del Coronado