September 18th-20th 2009 – My wife and I spent our anniversary at the Marriott Coronado Island Resort. I have delayed writing this review for a month so that I can be objective.
The Marriott on Coronado Island has a great location overlooking the bay and the San Diego skyline. The rooms are larger than average and are very comfortable. It is a really nice, peaceful resort just minutes from the city.
We had two rooms, #283 and #133, both with views of the bay. Our first room, #283 was on the second floor in the south wing and had two double beds and a small terrace. Our second floor #133 was on the ground level in the north wing and had a king-size bed and a nice patio.
When we checked-in late Friday afternoon room the front desk associate said our room was upgraded to a bay view due to Gold status with Marriott. My wife was impressed, but since our reservation was for a bay view room I was not. Arriving at room 283 with the bellman we found that it had two double beds not a king bed. While the bellman waited I called the front desk and asked why we had not received the king room as was guaranteed by our reservation. While polite, the front desk associate said there were no kings with a bay view available. She offered to change our room the next day. Not wanting to disrupt the evening, we accepted the double room.
Room 283 has a very nice view of the bay and the San Diego skyline through the sliding glass doors and windows. Besides the two double beds, there was a love seat, small table and desk. Across from the beds was a large dresser with a LG high definition TV. Lighting in the room was very good. Between the sleeping area and bathroom is a large vanity with granite top and a lighted magnifying mirror.
The bathroom was large and wonderful. There was a large soaking tub as well as a separate shower. Lighting was excellent and there were plenty of thick towels. The bath amenities were standard Marriott, not labeled for the resort as had been the case in the past. We liked the décor of the bathroom so much that we have since ordered the same wallpaper for one of the bathrooms in our home.
We ordered appetizers from room service to tide us over until dinner, but the appetizers were so large that they became our dinner. Our order arrived in about 20 minutes and was presented nicely. One appetizer was fried calamari and the other was a cheese and fruit plate. Both were excellent and filled us up!
We had the hotels breakfast buffet both mornings which was one of the best aspects of our stay. The omelet chef, Santiago, was just wonderful. My wife and I really enjoyed talking with him as he made excellent omelets both mornings. One of the highlights of our stay was that as we were finishing breakfast Sunday morning he personally brought a breakfast desert omelet to us at our table. What wonderful service.
Late Saturday afternoon we changed rooms, moving from the south wing to the north wing. Our new room, #133 was much more to our liking, with a king bed and a bay view, as we had reserved. Our first room seemed somewhat cramped, with two beds while room 133 seemed very spacious and open. The north wing also seemed quieter overlooking a lawn instead of the swimming pool.
Both of our rooms had Marriott’s new plug in panel which allows the computer display to be viewed on the room TV. This feature did not work in our first room and worked perfectly in our second room. We had brought a DVD to watch and it was much better watching it on the large room TV instead of the small screen on my laptop.
Being a Marriott resort, there is no free coffee in the lobby or a concierge lounge, both amenities that I missed. The lobby bar brewed Starbucks coffee which was, if I remember correctly, $3.00 for a tall regular coffee. I think I spent about $20 for coffee during our two-day stay.
We used self parking which was $16 per day. Parking is under the hotel and accessible by a number of elevators. The garage was clean and well lit.
This was my first Marriott stay in many years where the room type that was guaranteed was not provided. And, while I would have liked to have had a king room for both nights, that is not my complaint. The front desk associate evaded the issue when we checked in. If she would have apologized and let us know up front that a room with a king bed was not available, that would have probably been the end of it. Even worse, in my opinion, is that after returning home I took the time to write a letter to Tim Herman, the General Manager, and he did not have the courtesy to respond.
My wife wants to go back to Marriott’s Coronado Island Resort. We had a wonderful anniversary weekend. Except for the un-Marriott-like service handling my complaint it is a really good hotel. Will I return? I don’t know.
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- Also Known As:
- Marriott Coronado Island Hotel Coronado
- Coronado Marriott