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“very good but...”

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Crowne Plaza Concord
Ranked #4 of 8 Hotels in Concord
Daly City, California
1 review
“very good but...”
Reviewed February 6, 2013

This is a very nice, well located hotel. The staff wre excellent and the room was well appointed and very close to the pool and hot tub which were very well maintained. Our one bad experience was a bad fall on a bathroom floor. There was no non-slip surrace on the foor and nothing to hold on to. I think this is something to be corrected in future. I would recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimpoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.
Justin Saylor / Director of Rooms / Crowne Plaza Concord
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 30, 2013

The company that I work for had our kick off meeting here. We got a room because we live two hours away. Yes this is a older building but it is remodeled and very clean, The walls are a little thin. The staff was so helpful and friendly it was a pleasure to see that they really care. It was very close to the highway and easy to get on and off. It is right next to a small airport but we had an inside room that looked onto the center of the property and didn't hear anything from the airport.There is free parking and there is a starbucks right across the street (very important). The beds are very comfortable and the sheets felt good. I'm a little picking about bed and bedding and they pass. I'm sure our company will use them more because our main office is located there. Again they really took care of us well:)

Room Tip: I think a room on the inside is the most quiet on the second or third floor.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mblnparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larryross, General Manager at Crowne Plaza Concord, responded to this review, January 31, 2013
Our entire team of associates and managers appreciate your comments on your recent stay.
We find it rewarding that you enjoyed all of the upgrades and improvements made during our recent renovations and we agree, our location near the heart of Concords business and entertainment district with easy access and ample complimentary parking is ideal. I have always felt blessed with a willing and talented team of associates who understand hospitality and work hard to define who we are every day. I appreciate your comments and look forward to sharing with our team.
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Rocklin, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2013

We went to this hotel for Thanksgiving weekend 2012 and prior to checking in my husband called two or three times and asked if they had a hot tub and/or heated pool. We were told "Yes" every time and double checked the night before Thanksgiving (wednesday night) as we checked in on Thanksgiving morning the front desk proceeds to tell us that the pool and hot tub are closed for re-plastering and wouldn't be available to their guests. Well, with two young boy's that love to swim especially in the fall when it's cold and were told the pool was heated as well as the hot tub I was very upset with the staff at the front desk. The rooms were very nice but then as we opened our window which led to the indoor lobby/atrium there was this horrible paint smell which over looked the pool area due to the re-plastering.

Big Disappointment for them not being upfront with me and just telling us what was going on prior to our arrival.

Room Tip: Overlooking the lobby or atrium are prettier than looking over the airport. Just make sure there is...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steinbn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larryross, General Manager at Crowne Plaza Concord, responded to this review, January 31, 2013
Thank you so much for sharing comments on your most recent stay.
I was sorry to hear that your boys were unable to enjoy our indoor heated atrium pool and water therapy spa during your stay. I understand how this can make or break a visit and I apologize it was not available during your stay. We try to schedule work like this during our slower holiday periods and work with vendors willing to work these schedules in an effort to affect as few people as possible. We are careful to advise all staff, our central reservations office and note on our website. I sincerely apologize for our failure to communicate effectively during your stay.
The pool and therapy pool have both been completed and are once again amazing amenities. Please join us on your next stay as I hope you will agree it was worth the wait. I would welcome the opportunity to meet you personally on your next visit.
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Travelers are raving about these Concord hotels

Tampa, Florida
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 25, 2013

Although this is an older building, it has been remodeled to meet modern standards. The hotel is clean, spacious, and well appointed. The rooms are standard but are well maintained. It is centrally located and the hotel is convenient to HWY 680, HWY 242, Buchanan Field Airport, golf courses, shopping, and dining. Parking is free and large enough to accommodate hotel guests and visitors.
The restaurant serves excellent food and the room service is extraordinary. The hotel personnel aim to please and make the guests' stay a pleasant one.
The only disadvantage I could find was when we realized the walls are thin and allow for noise from neighboring rooms.
The hotel has a fitness room in the second floor that provides a good array of workout equipment.
Other than that I find this an excellent choice for the traveller that seeks value for their money.

Room Tip: I would recommend staying in an upper level room for privacy.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flordlangeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Rock, NJ
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 12, 2013

We stayed at Crowne Plaza Concord for 2 nights on December 29-31, 2012. I am a frequent traveler and cannot think of a single thing to complain about. The place is located next to a small airport (I saw a sign inside the hotel stating that it is independently owned by the airport something association) but never once did we even hear airplane noise from inside the hotel - in fact, being next to an airport and able to drive up to within 30 feet of small aircraft actually added extra value for my two young sons). The staff was very friendly and helpful (more about that below). The room was spacious, large enough for two adults and two young kids, and the bedding was very good. The inside of the property reminded me of Caribbean resorts - palm trees, little pools with exotic fish... On one occasion we used the pool and the Jacuzzi located inside the hotel - no crowds, everything, including the water, was clean, and our kids had a very good time. They offer free Wi-Fi and the use of a small business center, located immediately across from the reception desk, was also free of charge. We did not have food at the hotel but heard positive reviews from other guests. For those interested, there is a Starbucks across the street from the hotel. Now, I would like to personally thank Helen, the housekeeping manager, who accommodated a somewhat unusual (post-checkout) request relating to my younger son's sleeping arrangements. Overall, a very positive experience and we will definitely stay here the next time we are in Concord.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJFlint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larryross, General Manager at Crowne Plaza Concord, responded to this review, January 14, 2013
I sincerely appreciate your comments on the very positive experience you enjoyed on your recent stay.
Our entire team of managers and associates indeed take great pride in presenting our guests with a great value and positive experience .
We feel we are uniquely able to appeal to all travelers needs from family leisure trips to corporate business class travel with our design and amenities and within our market.
We are so happy you enjoyed your stay and to see you return soon
Sincerely
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Grand Junction
Level 3 Contributor
17 reviews
3 hotel reviews
Reviewed January 10, 2013

I chose the crowne Plaza because it is close to family, has a fitness center and swimming pool.
I wasn't disappointed. The staff was friendly and the in-house restaurant was better than I expected. The food choices were limited but breakfast and light dinner (soup and crab cakes) very good.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy7Capp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larryross, General Manager at Crowne Plaza Concord, responded to this review, January 14, 2013
Thank you so much for sharing some comments on your recent stay with us in this New Year.
You commented on several things we feel make us distinctive in our market from our seven layers of comfort beds to our aroma therapy sleep advantage kits.
We recognize surprises in travel are not always positive and our entire team of associates are happy we could provide a pleasant surprise for you.
We look forward to seeing you again soon
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 31, 2012

I was surprised that the hotel turned out to be so nice. The room was lovely and the hotel was nice inside. Outside it looked pretty generic. There even was a package to ease away travel aches left for me. There were two creams and a relaxing room spray. There is a Trader Joe's across the street. Since I was traveling alone, I was able to buy a healthy dinner and breakfast so I did not need to go out. Movie theaters are nearby as are two shopping centers. It is a good base location if you need to be in the general Concord area.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaliforniaLeslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.
Justin Saylor / Director of Rooms / Crowne Plaza Concord
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Concord

Property: Crowne Plaza Concord
Address: 45 John Glenn Dr, Concord, CA 94520-5604
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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