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“Business in San Fran”

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Crowne Plaza Concord
Ranked #4 of 8 Hotels in Concord
Tulsa, Oklahoma
1 review
“Business in San Fran”
Reviewed July 17, 2012

I do a lot of travel and can't say I've had a better experience. The staff was really nice and the facility is fantastic. Great location for seminars which is why I was there. The inside arboretum would be a fantastic place for a wedding reception.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Lance R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
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371 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 7, 2012

On Concord airport for pilots. Close to major freeway arteries serving San Francisco/Oakland:
I-680,Hiways 24 and 4. Great for Northbay and the delta region. Formerly the Sheraton. All rooms are nearly a suite, most with a fridge, microwave available,no charge. Internet is free and fast. Time past there was a great "Hangar Lounge" -big party place with live music, used to play there myself, closed now.More direction towards meetings/events. Nice aboritum,pool,spa.
Many empolyess have been there for a long time,good service everywhere. 3 star restaruant,
full breakfast (free for many- like ICH Priority Club members). Great Pizza. Trader joes across the street. Laundry room, fitness center, small but nice sports bar. Sunday brunch, fish streams and putting greens in the aboritum. Golf course next door.Been going there since 1985.

Room Tip: Fly in if you are a pilot or take the Concord Ave exit off of I-680
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Crowne Plaza Concord, responded to this review, July 9, 2012
Thank you for taking the time to write such a great review. We are proud of our loyal long standing employees in addition to great PC Member and repeat guests. We feel lucky to be representing such a great product. Thank you again. We hope you have an opportunity to return.
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amritsar
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 3, 2012

i stayed at this hotel while visiting napa valley . the hotel is big and ideally located for travellers. the rooms are good too and hotel staff courtious. nice places to eat closeby too. theres a pvt air strip right next to hotel

  • Stayed August 2011, traveled as a couple
    • Value
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Helpful?
Thank lambaamandeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Crowne Plaza Concord, responded to this review, July 9, 2012
It is a little known fact that we are centrally located between the beautiful Napa Valley and San Francisco, two incredible destinations! We are so glad you enjoyed your stay and hope you will return again.
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Sacramento, California
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 16, 2012

This hotel is next door to the Concord airport, but you won't hear any noise -- ask for a courtyard room to make sure. The Vineyard Chop House is a reasonably-priced restaurant inside the interior courtyard. The bathroom was a little tight, but the amenities were nice and everything was clean. My only complaint was with the air conditioning. The thermostat would "click" and then the air conditioner would "clunk" when it came on to cool. This woke me up several times during the night. I highly recommend getting the Bed and Breakfast rate as it includes a very nice American breakfast. I would stay here again.

Room Tip: Get a courtyard room. There is an inside swimming pool and spa off the interior courtyard. Park in t...
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrogDogGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 14, 2012

In the midst of renovation. Hallways blocked. Musty odors. Elevators closed. Room appears worn and outdated. TV not working. Long walks from room to car. Was in better condition when we stayed there a couple of years ago. Good location. Exterior looks fine. Good service folks.

Stayed June 2012, traveled with family
Helpful?
2 Thank allanerny2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Concord, responded to this review, July 25, 2012
Dear allanerny,

Thank you for providing us with a very considerate review and thank you for your staying with us. We are glad you liked our location and hotel exterior as well as compliments on the level of hotel staff service. We apologize for the inconvenience you have experienced during the renovation. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is very important to us.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N.
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrickfergus, United Kingdom
Level Contributor
275 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 511 helpful votes
Reviewed June 13, 2012

When visiting Concord area we usually stay at the Hilton. This time we decided to try the Crowne Plaza which is slightly cheaper and in a similarly good location.
Allowed to check in early, which was a good start but asked to access the building via a rear door next to the airport runway. The glass on this door was heavily fingerprinted and the rear entrance hallway carpet was grubby. Not a great first impression. Only one lift to the upper floors. Room was good size, slightly dated but clean and comfortable.
Small indoor pool is fine when weather is cool but not so attractive when the sun is shining. Overall we had no complaints at this hotel, it is average and adequate but is now in the shadow of its near neighbour the remodelled Hilton.

  • Stayed May 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank redhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Concord, responded to this review, July 21, 2012
Dear redhand,

Thank you for taking the time to review our property. I am pleased you found the room to be good-sized, clean and comfortable. We want every guest to receive comfortable accommodations. I am so sorry you did not enjoy your overall experience with us. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Tahoe City, California
1 review
Reviewed June 9, 2012

I come to the location to visit my family about 3-6 times a year. I have always stayed somewhere else and had no idea about this place. I love it here. The staff is extremely friendly. Restaurant was good. I will be staying here from now on every time i come into town. The rooms are nice and clean which is ALWAYS the 1st thing I want from a hotel room. I like how the bedding is clean and doesn't look torn or overly used and scary. I slept comfortably.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelGirlUSA80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, Manager at Crowne Plaza Concord, responded to this review, May 28, 2015
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Concord

Property: Crowne Plaza Concord
Address: 45 John Glenn Dr, Concord, CA 94520-5604
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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