I stay at Hiltons frequently all over the nation and have never had a bad experience. I booked two rooms at the Concord Hilton for one night. I took advantage of the senior rate which was considerably cheaper than the standard rate. I will never do that again. I checked out photos of the rooms on the Hilton website and it looked like most other Hiltons I've stayed in.
We arrive at the Hotel and checkin was a breeze. The lobby was nice as were the staff. My room and my extended family's were across the hall from each other. Right next to the ice machine, candy and soda machines, freight elevatior and the housekeeping room. I didn't get to sleep until 4am because of the housekeeping staff yakking away at all hours of the night. That's why I'll never use the senior rate again. I think they save the worst of the worst rooms for discounted guests.
Upon entering the room for the first time I felt that I was in a time warp back to the 70's when my parents and I would travel and stay at Holiday Inns, but without a remodel. Both rooms looked nothing like the ones on the website. The carpet was soiled the lounge chair looked like it came off the set of the series All in the Family and the wallpaper was peeling off the walls. Outside my door trailing from the wall down to the hallway carpet was a trail of what appeared to be vomit. Did I mention that the air conditioner didn't work? It was 85 degrees outside and hot in the room. Engineering finally came up and fixed it. The only item in either room consistant with a Hilton was the bed. Thank God for That!
As previously mentioned, I couldn't get to sleep until 4am because of all the hallway noise and the air conditioner fan that made a sound like a bearing was about to go out. I was way past the point of no return because of the lateness of the hour to garner the energy to change rooms.
That was the night experience. Now for breakfast. This is billed as a "full service" hotel. My party and I arrived at the hotel restaurant at 10:35 am and were told by a hostess that "we stop serving breakfast at 10:30." My reply was, "what is this? McDonalds?" She said that we could go back to our rooms and order off the room service menu at room service prices. At this point the restaurant manager named Lia intervened and made arrangements for us to have breakfast. She, by the way is the essence of professionalism and Hilton should highly value this young lady. We order breakfast. By the way, we all ordered the same identical food to make it easier for the kitchen. When the chef gets the order he comes out into the dining room and starts to argue with Lia then concedes to make our breakfast. But NOT before glaring at us, throwing his hands in the air and shaking his head. Now the movie "Waiting" came to mind. With breakfast done we had a smooth checkout. I will continue to book Hiltons but will NEVER stay at this hotel again. I had the feeling that this property is on Hilton's hit list as one of the hotels they will eliminate as a cost saving measure.
- Official Description (provided by the hotel):
- The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more less
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- Also Known As:
- Hilton Concord Hotel Concord
- Hilton Hotel Concord
- Concord Hilton Hotel