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“Terrible Experience!!” 1 of 5 bubbles
Review of Hilton Concord

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Hilton Concord
Ranked #1 of 8 Hotels in Concord
Certificate of Excellence
GreenLeadersPlatinum level
Centralia, Washington
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Terrible Experience!!”
1 of 5 bubbles Reviewed October 8, 2005

My husband and I had never stayed in a Hilton before, and this was a very negative experience for us. We reserved an Executive Room with a King Bed, and upon arrival were given a room with 2 queen beds. We had reserved the romance package, which included a bottle of sparkling cider, and we were told it would be right up. Yet, 30 minutes later it had not been sent up. When we called for it, and it was delivered, there was no bottle opener included, so we had to call for that (Martinelli's is not twist off!).

There were pubic and other hairs on the floor and sink in the bathroom, an open bar of soap on the floor by the toilet, and something that looked like a chicken bone on the floor in our room.

In the evening, we were browsing movies, and did NOT want to purchase one. It said to hit "menu" if we did not want to buy, and we did so, but it said we bought the movie anyway. We had to call down, and the front desk reversed the charge for that.

We ordered room service, and my order was incorrect. We had a free breakfast with our romance package, and both times room service was there, they saw our doorknob hanger with our breakfast request on it. This was supposed to be placed on the doorknob before 2am in order to get your order in. However, 30 minutes before we expected our breakfast to arrive, my husband left the room to go to the gift shop, and saw it had never been picked up, and so our breakfast was never delivered.

We did complain about all these things upon leaving, and the gentleman at the front desk was very courteous and nice, refunding 50% of our room rate. However, it did not make up for our terrible experience and disappointment with our getaway. I will never stay at a Hilton hotel again, and I wish I had heeded the most recent review of this hotel before going there. Stay away!

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8 Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
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English first
A TripAdvisor Member
2 of 5 bubbles Reviewed October 5, 2005

The room was nice but there were tortilla chips on the floor near the wall. And the carpet was stained. The beds are comfortable and the pillows are not bad.
But the hallway attendants were rude and there were debris in the hallway when we returned from dinner. The internet is a joke and you will spend plenty of time reseting the modem, and its an additional $8.95 a night!

  • Stayed October 2005, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotts Valley
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 1, 2005

We just returned from spending two nights at the Concord Hilton. The outside of the hotel looked rather normal but inside was beautiful and much more than expected. The check in went very well and they were very curious.

Our beautiful room was on the 11th floor (top floor). The windows could of been a little bit deeper so when sitting in a chair you could have a view(my only complaint). Our bed was very comfortable with beautiful linens of feather pillows and a feather comforter. We requested a quiet room and was given one at the end of the hall and not once did we hear another person.

We had a glass of wine at the bar downstairs and Anna the bartender gave a 10+ service. We ordered a pizza and it was excellent!

We would definitely stay at the Concord Hilton again.

Helpful?
12 Thank ShariBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed April 10, 2003

I offboarded BART at the Concord Station. Took a taxi to Concord Hilton where I Attended the Bay Area Legal Secretaries FORUM's Office Technology Seminar. The accommodations were good. There was a temperature problem some rooms were cold.When we broke lunch I had the stuffed chicken breast. It was cooked to perfection. A classmated said, "It's so good it melts in your mouth. Wait til you taste it." The following is rare but true. The salad was excellent. I stopped the waitress and asked, "What type of dressing did they use on the salad?" The dressing was delicious too. Everything we were served was delicious, and exceptionally pleasing to the eye. Perfection!

Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Concord

Property: Hilton Concord
Address: 1970 Diamond Blvd, Concord, CA 94520
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
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Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

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