My husband and I had never stayed in a Hilton before, and this was a very negative experience for us. We reserved an Executive Room with a King Bed, and upon arrival were given a room with 2 queen beds. We had reserved the romance package, which included a bottle of sparkling cider, and we were told it would be right up. Yet, 30 minutes later it had not been sent up. When we called for it, and it was delivered, there was no bottle opener included, so we had to call for that (Martinelli's is not twist off!).
There were pubic and other hairs on the floor and sink in the bathroom, an open bar of soap on the floor by the toilet, and something that looked like a chicken bone on the floor in our room.
In the evening, we were browsing movies, and did NOT want to purchase one. It said to hit "menu" if we did not want to buy, and we did so, but it said we bought the movie anyway. We had to call down, and the front desk reversed the charge for that.
We ordered room service, and my order was incorrect. We had a free breakfast with our romance package, and both times room service was there, they saw our doorknob hanger with our breakfast request on it. This was supposed to be placed on the doorknob before 2am in order to get your order in. However, 30 minutes before we expected our breakfast to arrive, my husband left the room to go to the gift shop, and saw it had never been picked up, and so our breakfast was never delivered.
We did complain about all these things upon leaving, and the gentleman at the front desk was very courteous and nice, refunding 50% of our room rate. However, it did not make up for our terrible experience and disappointment with our getaway. I will never stay at a Hilton hotel again, and I wish I had heeded the most recent review of this hotel before going there. Stay away!
- Official Description (provided by the hotel):
- The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Concord Hotel Concord
- Hilton Hotel Concord
- Concord Hilton Hotel