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“Had to change Hotels”
Review of Hilton Concord

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Hilton Concord
Ranked #1 of 8 Hotels in Concord
GreenLeadersPlatinum level
Reviewed January 8, 2014

I moved to this hotel from another major brand as the other location was not able to function well at the time of my trip. The Hilton....Great! Food service was good, room was good, bed was real good! The other brand may have just lost my account, especially when I am in this area.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 8, 2014

Clean hotel, friendly staff, and many amenities. Bar and restaurant are expensive, but there are nearby restaurants. Internet service is free in lobby only - for using it in your room, you will have to pay, which is rather silly as a business practice nowadays.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Liason, Front Office Manager at Hilton Concord, responded to this reviewResponded March 11, 2014

Hilton Concord loves the holiday season and all the amazing holiday parties and events that happen between November and February! We're glad you stayed with us and we also appreciate your feedback.
It is true that banquet bar prices are a bit more than one might pay at a local bar, but we take pride in our generous pours and quality service offered. We're glad that our prices at least don't gouge like some special event venues that charge outrageous amounts for drinks.
We hope to have you back with us again!

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A TripAdvisor Member
Walnut Creek, California
1
Reviewed January 7, 2014

This hotel was recently updated from the restaurant to the rooms. The staff were very friendly and the hotel was very clean which is a personal priority of mine. I would definitely recommend this hotel to anyone.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

Enjoyed staying at Hilton, great service. The staff was friendly and no delays for anything. I would recommend staying at this Hotel if you are at the area. It is very conveniently located, golf course and Sun Valley mall are within 5 minutes drive from the hotel.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ahmad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Liason, Front Office Manager at Hilton Concord, responded to this reviewResponded March 11, 2014

Thank you for your comments Ahmad!
We do love our location and think we're one of the best locations in the Walnut Creek - Concord area! Plus our hotel is one of the nicest. In addition to our location, we do also offer complimentary shuttle service to Sun Valley Mall as well as the Concord BART station and Todos Santos Plaza in Downtown Concord. We look forward to having you stay with us again.

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Reviewed January 4, 2014

Poor customer service at Check in. Staff was not friendly, did not say thank you, did not greet me as a frequent customer at hotel and did not say thank you. TV did not work, called staff. Service did not come for a long time and i had to figure what the problem was on the TV and fix it myself.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_trvlr, General Manager at Hilton Concord, responded to this reviewResponded January 13, 2014

Please accept our apologies for your negative experience both at check-in and with your television. Typically engineering staff are quick to respond to maintenance requests and we did have them double check the issues with the TV in the room you had to make sure this won't happen again. Hopefully next time you are in the area, you'll give us the opportunity to redeem ourselves as I can assure you that your experiences are not the norm. If your issues were not resolved to your satisfaction upon departure or during your stay, please feel free to call us so we can make it right.

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Reviewed January 3, 2014

It is always a pleasure to stay at the Concord Hilton. The room, food and ladies at the front desk are first class.
Danyel, Mabel and Kristi have been great since I have been staying here. I am always approached by my last name and they are always willing to go above and beyond to help . I greatly appreciate all their assistance at all times and feel welcome and special.

K.Burch

  • Stayed: December 2013, traveled on business
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Thank keith b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Very good hotel. Excellent service & great restaurant. Employees are friendly, helpful, sincere and caring, like family! I've been staying at this hotel for the last year, and they make sure I'm comfortable and let me know I'm appreciated.

Mabel, at the front desk, and Lia in the restaurant are the Best!

  • Stayed: December 2013, traveled on business
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Thank Tapugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_trvlr, Guest Relations Manager at Hilton Concord, responded to this reviewResponded January 13, 2014

Your comments were shared with the members of staff who you mentioned. It made their day to be recognized by name for the service they provide. Thank you! Hopefully we can earn a 5 out of 5 in the future next time you stay with us. Your comments were very nice so we look forward to exceeding your expectations on your next stay so maybe we can earn that 5!

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Additional Information about Hilton Concord

Address: 1970 Diamond Blvd, Concord, CA 94520-5718
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range: $122 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
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Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

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