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“Very good”
Review of Hilton Concord

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Hilton Concord
Ranked #1 of 8 Hotels in Concord
Certificate of Excellence
GreenLeadersPlatinum level
Boston, United States
1 review
“Very good”
Reviewed June 10, 2013

Good place to stay. Great breakfast, great rooms, no hassles. Working across the street at Chevron for the week so this was an excellent place to stay. I would recommend to anyone who is working in his area to stay here. In-n_out burger right down the street.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, June 28, 2013
Thank you for your review!
As a business traveler you are correct, it's a quick and easy walk, or drive to your office and we offer the finest amenities to our business travelers alike.
We hope to have you back soon.
Thank you,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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894 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
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New Mexico
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 8, 2013

They are finally through with all their renovations! The rooms are lovely and the newly designed restaurant is happily up ti date. All the staff I encountered were helpful and professional from the front desk to housekeeping.

  • Stayed June 2013, traveled solo
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank nmtibet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, June 28, 2013
NewMexicoTibet,
It was wonderful having you back! Yes renovations are complete have we are excited about our new product and the finishing touches of the new restaurant. We hope you were able to try some of the new dishes of our seasonal menu!
Thank you for your review,
Jack Hlavac,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, CA
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 31, 2013

Stayed here over Memorial Day Weekend for my daughter's softball tournament in nearby Brentwood. As expected on a holiday weekend, it was very busy... as another reviewer noted, there was a Harley biker convention staying in the hotel and in addition a large contingent of high school wrestlers were there for a tourney. So I think the staff was a bit overwhelmed as simple things like check in, getting more towels for the pool, etc took longer than normal. The self parking spots were really crammed together. I guess they charge for parking now since they're right across from a mall of stores and restaurants and probably wanted to make sure there was parking for hotel guests. But the self-parking gate only worked 20% of the time for us. The restaurants nearby made it a good spot for our family, and the Brendan Movie theater is only 2 miles away.

Room Tip: See a movie at the nearby Brendan Movie Theater for a low price matinee
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, June 28, 2013
Dave W,
Thank you for staying with us over a busy holiday weekend. We apologize that you did not get the service that you expected during your stay. We have reviewed your comments and thank you as we were not aware of some of the issues encountered by our guests until they write about them.
We hope that your daughter had a successful tournament and that we will hopefully see you back next year.
Thank you,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2013

The hotel was very busy. It was a biker convention which lent a festive and character driven (no pun intended) atmosphere. THe place was noisy and hopping. THe service staff at the door was very nice and accommodating. At check-in less and gave little information unless asked. NEver pointed to where the elevators were and seemed a bit annoyed at being asked...and in this hotel their location is not obvious. The rooms are simple. The colors very dark. Too dark. The room is clean and the bath room amenities are sparse and cheap. The beds were too soft...almost uncomfortably so. The word elegance could not be applied to any aspect of the hotel. In general Hiltons are not inexpensive and often more than other chains with better quality hotels. You had the feeling they are cutting corners to save money. Wouldn't recommend the place for decor or views.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adeeross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, June 28, 2013
adeeross,
Thank you for your comments. We strive to offer all of our guests top notch service and apologize that you feel you did not receive this. Slow or Busy every guest is just as important as the next and deserves our full attention to detail. The hotel went through a multi-million dollar renovation and although it is not to everyone's tastes it is the new Hilton Brand Standard. The hotel does not spare expense on making our guests feel as if we can be their home away from home.
Our customer service will be attended to and apologize that your stay was not to your expectations.
Sincerely,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caiif. Bay Area
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 26, 2013

Admittedly, this is a nice hotel, we've stayed here before. Since our last stay they re-modeled the parking and they now charge a parking fee. Family come to visit, $10 bucks parking. Aside from this, it has clean-quite rooms and is very comfortable.

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
Thank pfergy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, June 28, 2013
Thank you for your review.
Parking does have an added fee now, however, this isn't just for parking your car. This charge also helps us better serve our guests. We now are able to offer 24/7 Valet and Bellman service with added security and concierge services to the hotel.
We are happy you enjoyed your stay and hope to see you back soon.
Sincerely,
Jack Hlavac - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
140 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 13, 2013

You can take the BART downtown, drive up into NAPA, or travel into the mountains! This is a great central location for seeing all of these. The hotel has been complete renovated within the last year and the decor reflects that. The touch key system is really easy to use as you don't have to take them out of a wallet, bag, purse. etc. Jogging trails run right behind the hotel! one of the best. Lots of places to eat just right across the street.

Room Tip: east facing rooms are the best
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank blanchardbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, May 20, 2013
Thank you for your review! We are close to everything and it's so wonderful to hear all of the fantastic places you enjoyed while staying with us! The new key-system is wonderful when your hands are full!
Thank you again for your review and we hope to have you back again soon,
Jack Hlavac - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 8, 2013

Its a very nice place to stay. You wake up to a lovely view of the mountains. A few good Dining and Shopping places are close by. The staff is friendly and they make a point to greet you. The hotel has some good amenities apart from the usual stuff. You need to pay for the parking though if you stay here. I would definitely recommend this place

Room Tip: Choose the executive floor
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Green Features: Its practiced thoroughly , I appreciate the commitment made by the hotel
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank supershaque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, May 20, 2013
Thank you for your wonderful feedback! We appreciate all our guests and love hearing how successful and easy your stay was with us!
We hope to see you again in the future!
Thank you again,
Jack Hlavac - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Concord

Property: Hilton Concord
Address: 1970 Diamond Blvd, Concord, CA 94520-5718
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
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Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

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