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“Money Grubbers .....they charge extra for everything”
Review of Hilton Concord

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Hilton Concord
Ranked #1 of 8 Hotels in Concord
GreenLeadersPlatinum level
Reviewed March 4, 2013

I would never go back, in fact I doubt I'll ever go to a Hilton again. These folks charge for parking, they charge for internet, they even charge 3.00 for a bottle of water left in your room....ridiculous!
The rooms are Ok, nothing special but the add ons leave a bitter taste.
No second chances here.

  • Stayed: March 2013, traveled on business
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3  Thank BoleroSCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded April 5, 2013

BoleroSCW,
Thank you for your review. The Hilton Concord has many changes which do include charging for parking, to better enhance the security and availability of our parking lot. Around the clock bellman service and shuttle service is also available through the company to improve the quality of the arrival and departure to all of our guests. Internet at the Hilton Concord is complimentary for standard internet which is great for surfing the internet and checking emails. There is an optional upgraded internet for streaming videos and playing games. Bottled water is an option for all of our guests as an option inside the room so that our guests do not have to walk to vending machines or the lobby for bottled water. We try and provide all of our guests with options for their stay and we are sorry you did not feel that they met your standards. We hope that you would come back again, however, understand if your choice is to not.
Thank you again for your feedback,
Jack Hlavac
General Manager

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796 - 802 of 984 reviews

Reviewed February 19, 2013

The Hilton Concord provided luxurious and comfortable rooms amidst a well appointed hotel. Thick white comforters for the beds, inviting pillows, contemporary furnishings and excellent hotel service. Rooms were very clean, including bathrooms. Hotel staff called after check in just to make sure our stay was as we had expected and to see if we needed anything. Good restaurant to the hotel for an evening meal or a morning breakfast. Great location for on and off the freeway without any of the freeway noise or traffic. Hotel adjacent to a running, biking trail that runs throughout the town. 24+ miles of trail for the athlete who is traveling away from home and needs to get a workout done. Plenty of restaurants across the street, including Panera's, Claim Jumper and Fudruckers. Recommend!

  • Stayed: February 2013, traveled with family
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1  Thank Cpaw19ski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded March 4, 2013

Cpaw19ski,
We pride ourselves on great customer service and were happy that you enjoyed your stay with us! We loved having you as our guest and we hope to see you again soon!
Thank you
Jack Hlavac
General Manager

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Reviewed February 18, 2013

Nice impression right away. Inviting lobby, yummy smells coming from the bar/restaurant and helpful desk clerks, too. Clean, comfortable room with fridge and wonderful Peter Thomas Roth toiletries.

I didn't find the ceilings to be low, elevators slow or rooms to be small as another poster mentioned--everything was great and the hotel had a nice ambience to it.

You can take BART from OAK to the Concord station. Ryan at the bell desk was wonderful. I called for directions from the station thinking I could walk it. (Too far!) Thought I'd have to get a cab but he offered to have their shuttle pick me up. Check before you come but at the time of my stay (Feb 2013) they had a shuttle to that the used within a certain radius. Took me to my meeting in Pleasant Hill, to the mall, etc. Very nice not having to get a car!

I would stay here again.

  • Stayed: February 2013, traveled on business
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1  Thank Birdie92886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded March 4, 2013

Cariboo17,
Thank you for a wonderful review! We are close to pretty much anything anyone could ask for. Miles from San Francisco, Napa Valley or even a hop on BART to take you to where you need to be! Across the street there is plenty of shopping and restaurants to fill your day!
Thank you for staying with us!
Jack Hlavac,
General Manager

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Reviewed February 18, 2013

Despite the mixed reviews I read, I found the hotel quiet, staff helpful and room clean. The hotel is in close proximity to good restaurants and shopping and easy access off the freeway. I would stay here again.

  • Stayed: February 2013, traveled as a couple
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Thank Cariboo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded March 4, 2013

scott m,
We are happy to see such a wonderful review and happy you were able to be our guest! Thank you for your comments and we appreciate your kindness!
Hope to see you again soon,
General Manager, Jack Hlavac

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Reviewed February 8, 2013

Very simply, this is how all hotels should operate. From check in to check out everything is done to make the guest feel welcome.Staff is fantastic, fitness center pool etc wonderful, rest deserves cudos(Geisha). Jack the Gm and his staff should be proud of what they have done here.Rooms were clean spacious and club lounge was superb.When here make sure you interact with Danielle at the front desk, the funniest person I have ever met.

  • Stayed: February 2013, traveled on business
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1  Thank scott m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded February 11, 2013

scott m,
Thank you for your comments! We pride ourselves on our top notch service and are happy you enjoyed yourself! We hope to see you back soon!
Sincerely,
Jack Hlavac
General Manager

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Reviewed February 3, 2013

Lobby was open, full of attractive art and greenery. Front desk staff was warm and welcoming. Room was clean, spacious and well kept. I had an enjoyable three days there. Didn't like having to pay for parking. Only real issue I had with this hotel.

  • Stayed: December 2012, traveled on business
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Thank billyg_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded February 4, 2013

Thank you for your review! We are happy to hear that you had a successful stay with us!
We hope to have you back again soon!
Yours in hospitality,
Jack Hlavac, General Manager

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Reviewed February 2, 2013

The hotel has been renovated recently, but they missed the mark a little... the elevators still seem old and cranky, the ceilings are low and 70's feeling and the rooms and bathrooms are small. And, in the bathrooms, the doors are old and our bathtub had marks on the bottom. Plus, I agree with the other poster, the beds were NOT comfortable... my husband and I kept rolling toward each other in the middle. And, this is a complaint for a lot of hotels, why don't they put two queens in the rooms instead of two doubles when there is plenty of room for the extra 6" and parents like us need two beds to travel with our daughter (a water polo player with whom we travel extensively). The Plate and Vine restaurant is lovely and did have some great martinis. And the car parkers were the best we've ever had! But I just wish that Hilton wasn't on such a decline...they don't seem to get true quality anymore.

  • Stayed: February 2013, traveled with family
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Thank LReego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded February 11, 2013

LReego,
Thank you for your contribution and comments. We pride ourselves on being one of the best Hilton's in the industry. We will look into the bed situation as you are right, you are the second to comment on the issue. These are brand new beds and are rotated and flipped quarterly to insure that this does not happen, just like in our homes. Unfortunately due to fire code we are only able to have the two double beds versus two queens. Our elevators are currently going through a modification that takes months to complete due to the style of how elevators are made. We are excited for the change and hope that you will join us again soon!
Thank you for your comments,
Jack Hlavac
General Manager

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Additional Information about Hilton Concord

Address: 1970 Diamond Blvd, Concord, CA 94520-5718
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range: $130 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
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Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

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