We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Property - Enjoyed My Stay”
Review of Hilton Concord

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Concord
Ranked #1 of 8 Hotels in Concord
GreenLeadersPlatinum level
Reviewed December 9, 2012

Check in was a little concerning as the woman that checked me in did not tell me anything about parking, hotel amenities etc... seemed like she was having a bad day maybe? Other than that, things were great. The rooms were clean and comfortable and the service was great. The bar in the lobby was nice and the bartenders kept us coming back. I stayed for a week on business and the hotel was about 45 minutes from San Francisco which was not too bad. Overall, I would definately stay here again if I visited the Concord area again.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gkalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

Thank you for your review! We will address the issues at check in and correct them. When you check in you should feel like you are our guest, not worrying about if they are having a bad day. We appreciate your feedback and do hope you return soon!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,003)
Traveler rating
Traveler type
Time of year
Language
  • More languages

830 - 836 of 1,003 reviews

Reviewed December 2, 2012

I stayed at the Concord Hilton for three nights on a business trip. The room was very comfortable and I appreciated the chaise lounge instead of the typical hotel uncomfortable chair. This was a repeat visit and I was disappointed that they now charge for self-parking in their surface parking lot. I would mind so much if it were for covered parking but when you still have to walk in the rain to get to your car, it seems a bit like they are trying to make an extra buck wherever they can.

Room Tip: Higher rooms are less likely to notice the music playing in the court yard. It was not too loud on...
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Doug P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

Thank you for your review! We appreciate the feedback. Parking is now paid for over night and in mid 2013 will become parking paid 24/7 for the additional amenities such as; extra drivers for shuttle runs, 24/7 bellman staff, and additional bellman during peak times along with added Valet for the convenience of our guests.
Thank you for staying with us and we hope to have you back soon!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

stayed there over Thanksgiving and really loved the staff. very helpful and attentive. seems like everyone from front desk to room service and even maintenance went out of their way to help.
rooms were clean and also very sound proof..loved the courtyard with the fire pit !!

Room Tip: get a room with courtyard veiw
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RobKNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

Thank you for your review! We appreciate the feedback. Thank you for staying with us and we hope to have you back soon!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

Called twice to have tub checked because drained so poorly. Nothing done, just promises. Returned to room in the evening and tub was dirty with soap scum, hair. Disgusting. Smells like a gym locker room in bathroom. Shower curtain torn on top edge. Water from shower keeps draining onto tile floor. Stand in tub and it creaks as if it is about to fall through the floor. Air conditioner didn't stay on. Had to wake up every couple of hours to turn fan back on. Breakfast for 2 was $30, and it was awful. Got my egg order wrong. No spoon for the yogurt, no jelly for toast, English muffin was cold. They did comp us one night for our troubles. But you don't go to a hotel hoping you get comped for a bad stay.

Room Tip: Don't stay in room 822.
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicolettaacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

Nicolettaacs,
We apologize for the inconveniences during your stay. I can understand how frustrating it must have been for you to have things go wrong! We strive to be the best and we did not meet your expectations. We've gone into the room that you stayed in and have gone through and fixed all of the problems that you explained. Regrettably this does not help your stay and we apologize for this. We understand that expectations were not met and we do hope you will try us once again to show you we are the best!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

We just returned from the Hilton for business and once again found it to be a great hotel. The amenitites are great, especially with the completion of their renovation!!! I was there at the time the elevators were being serviced but did not find it to be terribly bothersome. Yes, you may have had to wait a bit longer for the elevator but after all they were being renovated. It wasn't as if it was a permenant problem. The new restaurant was wonderful as well especially the regular waitress that has been there for years!!! Truly a pleasure!

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rhki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

Thank you for your 5* review! We strive to make every guests stay the best. Thank you for your fantastic review!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

THis is my second time to stay and i know elevator service is not easy to obtain on short notice. When i arrived one of the three elevators was being serviced. The other two accomodated the guests very well. The next evening when i arrived, the first was repaired but the other two were out of order. The wait was too long and coming back down the next morning was equally frustrating. According to their information, they just completed a multi million dollar remodel. I am not sure they spent any money on the elevators.
My other issue is the 68 degree cooling setting on the thermostat. I did not realize the setting was fixed until 3:30 am when i awoke hot and unable to lower the temp. Hotels seem to be in love with these duvets rather than blanket and bedspread. I understand costs probably drive this decision, however, I don;t like the duvet and don't like the thermostat fixed at 68.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank themanstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

We loved having you at our property and are so happy for your patronage. We understand that it's difficult when elevators go out. We are being proactive and will be undergoing a full elevator remodel and repair over the next two years. Wait times can be tough and we will make ever effort in the future in making wait times and longer lines minimal.
We looked into your thermostat issue and found that your room was having issues and apologize for this, it has been fixed for our future guests.
We hope to see you again soon!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

I would like to thank the Concord Hilton employees for another welcome and comfortable experience. I would like to especially thank Kristi Hill and Meagan Burger for your extraordinary hospitality. I look forward to our next visit!

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this reviewResponded December 27, 2012

We loved having you at our property and are so happy for your patronage. Thank you for your great review!
Sincerely,
Jack Hlavac
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Concord
0.7 mi away
Crowne Plaza Concord
Crowne Plaza Concord
#4 of 8 in Concord
404 reviews
3.4 mi away
Holiday Inn Express Walnut Creek
4.1 mi away
Walnut Creek Marriott
Walnut Creek Marriott
#1 of 7 in Walnut Creek
801 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Embassy Suites by Hilton Walnut Creek
3.8 mi away
Best Western Plus Heritage Inn
2 mi away
HYATT house Pleasant Hill
HYATT house Pleasant Hill
#1 of 6 in Pleasant Hill
515 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Concord? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Concord

Address: 1970 Diamond Blvd, Concord, CA 94520-5718
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range: $123 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, TravelUp, Booking.com, Hilton Hotels Direct, Orbitz, Travelocity, Hotwire and HotelsforEveryone so you can book your Hilton Concord reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing