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“Elevators were out of order”
3 of 5 bubbles Review of Hilton Concord

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Hilton Concord
Ranked #1 of 8 Hotels in Concord
Certificate of Excellence
GreenLeadersPlatinum level
Dallas, Texas
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Elevators were out of order”
3 of 5 bubbles Reviewed November 14, 2012

THis is my second time to stay and i know elevator service is not easy to obtain on short notice. When i arrived one of the three elevators was being serviced. The other two accomodated the guests very well. The next evening when i arrived, the first was repaired but the other two were out of order. The wait was too long and coming back down the next morning was equally frustrating. According to their information, they just completed a multi million dollar remodel. I am not sure they spent any money on the elevators.
My other issue is the 68 degree cooling setting on the thermostat. I did not realize the setting was fixed until 3:30 am when i awoke hot and unable to lower the temp. Hotels seem to be in love with these duvets rather than blanket and bedspread. I understand costs probably drive this decision, however, I don;t like the duvet and don't like the thermostat fixed at 68.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank themanstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, December 27, 2012
We loved having you at our property and are so happy for your patronage. We understand that it's difficult when elevators go out. We are being proactive and will be undergoing a full elevator remodel and repair over the next two years. Wait times can be tough and we will make ever effort in the future in making wait times and longer lines minimal.
We looked into your thermostat issue and found that your room was having issues and apologize for this, it has been fixed for our future guests.
We hope to see you again soon!
Sincerely,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Corvallis, Oregon, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

I would like to thank the Concord Hilton employees for another welcome and comfortable experience. I would like to especially thank Kristi Hill and Meagan Burger for your extraordinary hospitality. I look forward to our next visit!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, December 27, 2012
We loved having you at our property and are so happy for your patronage. Thank you for your great review!
Sincerely,
Jack Hlavac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

This is a really nice hotel with the facilities of a 5 star. The best thing about the hotel is the shuttle service it provides to all the nearby stores. If its not too busy, the shuttle drivers would take you whereever you wanted to go (and sometimes wait for you as well). Would defintely stay at the hotel in the future.
The only thing I wasnt too happy about was the breakfast. The hotel gave vouchers of $15 and anything above that I would have to chip in. I could use this option or have the very basic menu served (3-4 main dishes max, basic cereals and juices - nothgin fancy). So if I took the $15 option, I would have to pay out of pocket which is not alot of money but one doesnt want to spend $4-5 everyday. Its more inconvenience than anything else. If you are staying at Hilton, these minor expenses should be covered. Note: the staff serving breakfast was very kind.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jetsetterkarachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, November 6, 2012
Thank you for your review! We will look into your voucher concern as we are within the days of changing our voucher program. Thank you for your concern and we appreciate the feedback. Thank you for staying with us and we hope to have you back soon!
Sincerely,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
Level Contributor
169 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

For a full service hotel, this Hilton is a cut above for a cut below normal prices. Were we shocked to see this hotel 50% LESS than a Holiday Inn Express in a little country town. Beautiful pool and lovely outdoor veranda. Also great indoor bar and restaurant. Very very happy to see a great room on top of all the usual amenities. Not a bad hop to the Napa Valley from here and frankly even if you are a local simply looking for a change of scenery, this might be the place. Close (yet far in imagination) from shops and the freeway. We rarely even check full service hotels since we prefer the smaller B&B's or boutique hotels. But this may experience last weekend may flip our pre-conceived notions. And BTW, a mega wedding was taking place throughout the main lobby and outdoor patio as we checked in very late. But miraculously not a peep was heard in our room. Loved it.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHADDACalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, November 6, 2012
SHADDACalifornia,
Thank you for your review! We are much different than a B&B, however we strive to give the comforts of home and the service as if you are the only one in out hotel. Thank you for your fantastic review!
Sincerely,
Jack Hlavac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

Easy location, not far off the freeway, yet on a quiet tree-lined street. The staff was delightful, friendly and accommodating, the room was beautiful clean and large. The outdoor common area with a fireplace was a wonderfully relaxing place to hang out, have a drink and catch up with friends. I'd definitely go back and recommend to friends and family.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dalycalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, November 6, 2012
Thank you for your review! We loved having you at our property and are so happy for your patronage. Our outdoor courtyard is very inviting and wonderful to relax in! Glad you enjoyed!
Sincerely,
Jack Hlavac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
1 review
5 of 5 bubbles Reviewed October 19, 2012

The Hilton Hotel in Concord was such a treat for myself and my family. From the delightful folks at the front desk, to the delicious pizzas in the Hotel Restaurant, down to the decor in the rooms, it was all perfect. We will certainly be back and cannot wait to suggest this property to anyone traveling to California, and hoping to stay near San Francisco or Napa/Sonoma!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, November 6, 2012
Thank you for your 5 star review! We loved having you at our property and are so happy for your patronage. We are 30 minute from San Francisco and Napa which makes it ideal for any traveler!
Sincerely,
Jack Hlavac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 bubbles Reviewed October 17, 2012

We stayed at the hotel this weekend for a celebration. The hotel is easy to get to from the freeway. We arrived very late and the Night Auditor at the front desk was friendly and welcoming. Our rooms were very spacious and comfortable. We looked at the property online but found it to be even nicer and contemporary in person. We stayed on the 9th floor Executive level and were able to take part in the breakfast buffet. It was great to have that included and the breakfast room was very well kept. We ate in the restaurant one night and had some great pizza. I would definitely stay here again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgraves82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonConcordManager, General Manager at Hilton Concord, responded to this review, November 6, 2012
We loved having you at our property and are so happy for your patronage. Thank you for your great review! We're so happy to hear that your even was a success! The wood fired oven is one of the highlights of our restaurant!
Sincerely,
Jack Hlavac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Concord

Property: Hilton Concord
Address: 1970 Diamond Blvd, Concord, CA 94520-5718
Phone Number:
Location: United States > California > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Concord 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more   less 
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Also Known As:
Hilton Concord Hotel Concord
Hilton Hotel Concord
Concord Hilton Hotel

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