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“Talk about disgusting”

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Best Western Plus Heritage Inn
Ranked #3 of 8 Hotels in Concord
GreenLeadersSilver level
pacific nw
1 review
“Talk about disgusting”
Reviewed August 1, 2008

What a horrible experience, smart mouthed general manager, cobwebs, dirty doors, fleas, and the icing on the cake the person dumping the old couch at the dumpster just across from our room. It was a horrible experience, do your self a favor, save your money and go to a motel 6!!

  • Liked — nothing
  • Disliked — the list is to long
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank x_overrated_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    88
    110
    56
    39
    45
See reviews for
99
73
36
93
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Vancouver, BC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2008

From a distance, it looked great. Nicely landscaped, good pool. But then we opened the door to our room and were bombarded by the smell of old cigarettes (it was supposed to be a non smoking room), that I think was emanating from the curtains. The room was old and shabby. The bathtub looked like it had some sort of chemical poured into it, as the bottom was corroded. The pool has bugs floating in it, as well as a used band-aid. Yuck. It seemed like it was mostly staff living at the hotel, which was strange. Their one saving grace was that they have a complimentary dinner from Monday to Thursday (hot dogs, hamburgers, etc), with beer and wine. It was a very nice touch, however, for the price of the room, I would expect higher quality of rooms.

  • Disliked — The nasty smell
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trippedonthewayhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Concord hotels

San Francisco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 19, 2008

nice hotel, good breakfast, quiet but my wife & i woke up with bites all over us. still waiting to see the response.

  • Liked — nice, other than the bedbugs
  • Disliked — bedbugs
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank bennyfrisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2007

TV broken, Internet connection down, unhelpful staff w/ no follow through. Non-Smoking rooms smell like smoking rooms. By far the WORST Best Western I have ever stayed in. Will not stay there again...would rather sleep in my car. And they are typically a safe bet in terms of short stay hotels.

Stayed July 2007
Helpful?
1 Thank pbland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapolei, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2006

On behalf of the Hotel, I enjoyed my entire stay at this location.The Front desk Staff should give seminars on Customer Service! They were great. The breakfast that the hotel provides is more than adequate. I highly recommend this hotel, not just for the price, but also for the great service they provide to all of the guest's.The rooms are very comfortable, clean,and spacious.

Stayed October 2006
Helpful?
1 Thank afrontdeskmanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, CA
1 review
Reviewed October 17, 2006

Dirty. All furniture in the rooms broken. Motorcycle gangs. Noise. Stay away from this dump.

  • Liked — Nothing
  • Disliked — Dirt, run down, broken furniture, but worst was the type of guest they attract
  • Tips/Secrets — Stay away from this hotel
  • Stayed September 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank OtisCribblecoblis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
Reviewed August 5, 2006

We stayed here June 2006. The room was clean and okey. The pool was fine. The office attendant was very helpful when we had an inquiry, and when I thought I left something in our room after I turned in the key, I asked one of the cleaners to open the room for me, and after I showed her my receipt, she dropped what she was doing and opened the door for me.

Helpful?
Thank SeeSites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn

Property: Best Western Plus Heritage Inn
Address: 4600 Clayton Rd, Concord, CA 94521-7644 (Formerly BEST WESTERN Heritage Inn)
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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