Stayed here for last three weeks four days ago i had a cockroach crawl on my daughter who is seven both my son and daughter freaked out. I reported to front desk. Employee said she would right a report to manager to contact me. First day goes by no call second day no call. I ask staff again where is manager? No response. Third day no call. Fourth day no call. Fourth night find three more cockroaches in room. Sqaush one cockroach and put in cup its still alive as i walk cockroach to office to show staff.i show staff. Staff does nothing but tell me to go online to complain. This is the biggest example of an un professional best western. Im a rewards member and stayed at many best westerns and have never been treated like this. My company is not going to use this chain of hotels again. No customer complaint line open 24hrs is not the way to keep customers. So im forced to stay night five six and seven because i have paid a week in advance for the discounted rate.what a hotel!! Seven on your side might be a good option for this hotel.
- Official Description (provided by the hotel):
- Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more less
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- Also Known As:
- Best Western Heritage Hotel Concord
- Best Western Concord
- Concord Best Western