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“Good location & price”

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Best Western Plus Heritage Inn
Ranked #4 of 8 Hotels in Concord
GreenLeadersSilver level
Alta Loma
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good location & price”
Reviewed July 19, 2012

Nice hotel and centrally located. Approx, 1 hr. 15min from Sacramento and 40 min. to San Francisco. Approx. 40 min to Jelly Belly / Budweiser factory tours in Fairfield. (depending on traffic / we were traveling at 11 pm & 10 am). Clean rooms with comfy king size bed large bathroom with jacuzzi tub. Breakfast had waffles, eggs, sausage, toast, fruit & pastry etc... Waffles were great, eggs & sausage were ok. Several tables to sit. Breakfast over @ 9 am Sharp!
Cons: Walls a bit thin, could hear heavy walkers upstairs and showers going, pipes rattling.
We would stay here again, the price was right.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Northern California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 29, 2012

Stayed in this hotel for business travel. The room was clean. Included with the king size bed was a small kitchenette with a refridgerator, microwave, and a sink. The bathroom was a good size and had a jacuzzi tub--which was wonderful after a long drive. The only complaint about the room I had was that the cable wasn't properly hooked up to the TV. But, I was also too tired to care!

The breakfast was adequate and decent.

A lot of reviews complain about the noise. The way the building is situated, there is a lot of echo, so keep that in mind. But, if it bothers you, put in earplugs.

The hotel is about 2.5 from the Concord BART station on the same street. Pretty convenient.

Overall, it was a nice stay.

  • Stayed June 2012, traveled on business
    • Value
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Helpful?
Thank CrazyAboutParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 26, 2012

Finding a decent but cost friendly accommodation in the bay area is challenging, and this one fit the bill. We stayed only one night, but were pleased with the queen beds. The room size was decent. This is an older style two level outside access hotel / motel with room doors on an outside corridor, but they have kept it in good shape. The beds were comfortable, and we had a quiet night sleep. They did provide a password to the wifi on request at no charge. There is a nice outdoor pool in the courtyard. The free continental breakfast was adequate with waffle maker, pastry, cereal, sausage McMuffin or egg type fare. The fruit was a bit anemic, We enjoyed our stay. An A&W / KFC is handy next door but not a nuisance, It is on a four lane street but not bad with trees and some small businesses, and did not seem too noisy. The route to get on the 24 to go through the tunnel to Berkeley / Oakland was a bit convoluted, however the GPS did a fine job, In non-rush hour it was a pretty quick trip over, about 25 minutes. The BART station is about 3 miles down Clayton Blvd from the hotel. We did not use it from there, but it may be of interest. We were pleased with our stay here.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bigskyguy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 30, 2012 via mobile

We had family come in from out of town and booked rooms here. Rooms were clean and very spacious. Family members were very happy. Maria at the front desk was awesome. I worked with her when booking. She was there to help when people arrived. Maria took care of anything we ask for help with.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank California-Girl-00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level Contributor
137 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 29, 2011

Walked to our room (#251) with yelling coming from another room. Then the guests next door were also yelling at each other with a child crying and hitting the wall. They finally settled down at 12:30 AM. Then at 7:30 AM the room on the other side of our wall started playing music at a loud level while singing with it. Needless to say, walls were extremely thin and got only about 4-5 hours of 'rest'. This all occurred on Christmas Eve night. This hotel was a nice place 2-3 years ago but will never stay here again, regardless of the price. Worst place I've stayed in years.

  • Stayed December 2011, traveled with family
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Helpful?
Thank Roadmite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Concord hotels

New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 20, 2011

My stay here was only one night long however it was quite pleasant. My room was for two queen beds which means it was quite spacious since it was myself and another person. The room was very clean and well kept. My only qualm would be that the phone in the room was unable to make outgoing calls. I called the front desk as they tried to patch me to the outside however I was unable to do so. After several attempts the receptionist stated that I would have to wait until the handy man arrived in the morning. Since I was leaving the next day and I had no cell phone it was quite annoying to know that I was unable to make a call. The only other issues which is noteworthy (in my opinion) was the fact that checkout was at 11:00 AM, rather than the conventional 12:00 PM.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 23, 2011

Enough said. Do not stay here, covered from head to toe in bites.

Room Tip: http://bedbugregistry.com/ (Before you stay in a hotel)
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank secsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn

Property: Best Western Plus Heritage Inn
Address: 4600 Clayton Rd, Concord, CA 94521-7644 (Formerly BEST WESTERN Heritage Inn)
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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