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“Customer Service”
Review of Clarion Hotel

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Clarion Hotel
Ranked #5 of 8 Hotels in Concord
Reviewed April 15, 2014

Your customer service was very poor. Noticed that most employee did not do good to guest during their interaction. There was no smile or greetings to the guest. Most of our members who attended the events (Couples for Christ) which was approximately 250 guest have the same issues. and every time we address a problem especially the front desk he or she will not own the problem and instead will let us do or resolve the issues. In others words no help we can get from them only by giving us the telephone no to call.

I would recommend that your employees must under go a Customer Service seminar and improve your customer service.

  • Stayed: April 2014, traveled on business
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1  Thank Ed V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 - 81 of 131 reviews

Reviewed February 23, 2014

this place damn near killed us...the room circulation was pathetic...nothing but bad air...the king sized bed had 6 little pillows...it was so bad I slept in the chair....my lady had to sleep across the bed....we were worn out...the breakfast could have been skipped altogether...rusted tub drainer,lampshade no screw and the room phone did not work...I know what you're thinking,why did I select this room...fricking internet!!!!! ...thank God stayed only one night....

Room Tip: stay away from room 246.....
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  • Stayed: February 2014, traveled as a couple
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1  Thank JIMMIE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

This hotel is really good is cheaper compare to the ones that are near by the only thing is how rude are some workers such one of the ladies from the breakfast team we spend 7 days there 2 days she was nice and polite but the rest she seems to be mad the other thing is the lady who does the rooms she usually got into the room to change towels and bed sheets she never touch the shower, mirror, or shower floor the service was horrible we report the shower light a guy show up on the room knock the door and said (your light doesn't work?) got into the room, left and never said hi or bye even though we were polite I mean is he work but they can train their staff to be polite or at least smile we all have problems and get tired of working but come on you can be positive anyway you have to do it and deal with people who pay your check =) I will stay there again is a nice place

  • Stayed: February 2014, traveled as a couple
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Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014

This really is two hotels, one very old section on the side close to the freeway, and a newer section, beside it. The section next the freeway is a dump and needs to be torn down. The newer section is a shakey two star. My wife and I spent five nights in this hotel in February. The first night in the old section in a room that reminded us of a run down Motel 6. The other four nights were in the newer section. That room wasn't too bad. The free breakfast is ok, but the coffee tasted like it was recycled from one of yesterday's meeting rooms. The ratings below refer to the newer section. The old section is dump!

  • Stayed: February 2014, traveled as a couple
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1  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014

I usually stay at the Holiday Inn Express in Walnut Creek but there prices have gone thru the roof so I decided to try the Clarion instead. Very nice upgraded rooms. Beautiful Lobby. The only thing that could have been better was the Fitness Center. The machines are in need of upgrading and I don't believe the room was cleaned everyday.
Very quiet, as well, even though it was right off of 680.

Room Tip: If you take the 2nd Floor in the Tower be aware that the outside light "uplight" meaning e...
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  • Stayed: February 2014, traveled with family
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Thank Molokairaceofficial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Although this hotel is right next to the 680 freeway, negotiating getting to & from the freeway to the hotel may require some GPS assistance since the on/off ramps are a bit strange. But it will be worth it since the neighborhood is pleasant, with numerous restaurants and shops, and the hotel is spacious, clean and the staff friendly and accommodating. Our room was large, comfortable and clean. Breakfast was plentiful and varied.

  • Stayed: January 2014, traveled as a couple
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Thank 2bears93442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

While I have never stayed at a Clarion I am always up for new experiences. The hotel itself is like most hotels, however, this one has a very attractive entrance and nice lobby as you enter. The staff was friendly and accommodating and was quick and efficient. The hotel is in a decent area and just minutes from various restaurants (by car) and was better than I expected. The rooms were spacious, clean and you are provided what you need in a three star hotel. The bathroom is a little dated, however, overall it was quite acceptable. Additionally, the breakfast was good as breakfasts go as it was hot and tasted good. The restaurant turns into a bar later in the evening if you need a drink or conversation. Overall, I would return here in the future.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with La Quinta
1  Thank Travelsalot411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel

Address: 1050 Burnett Ave, Concord, CA 94520-5713
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Concord
Price Range: $90 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel 2.5*
Number of rooms: 198
Official Description (provided by the hotel):
A full-service hotel with 198 guest rooms. A choice of the Garden building with exterior corridor entrances or our Tower Building with interior corridor. Join us in our Bistro Restaurant and Bar for Breakfast or join us for happy hour beginning at 5pm every evening, with the exception of some holidays. Over 4500 sq ft of banquet and meeting space available for corporate and social events. ... more   less 
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