My family was taking a week’s vacation in the L.A. area and we chose this hotel based on its positive reviews and the availability of a “suite” room that offered a separate, but combined sleeping area for our son. When we arrived, something didn’t look quite right as there were coned off areas in the parking lot and the front desk was empty, with a sign directing elsewhere for the front desk.
They informed us that a crew was shooting a movie there that week and needed parts of the hotel. The staff was working from a temporary desk. As the week went on, the crew expanded their footprint in taking over the lower level of the hotel. Most of the courtyard was filled with equipment and blocked off. So were the restaurant, the business center and vending area where you could expect to print something or grab a quick snack. Parking spots were reserved day and night for the crew, even when they weren’t there, so we had to look harder for a spot and walk farther each day. Each day we were admonished in the lobby of the hotel to walk quietly and no talking allowed, as this disturbed the crew.
The actual hotel facility and our room were fine and the staff was courteous and service oriented, but we should have been informed before arriving that this was taking place. Essentially we were treated as unwelcome visitors to a movie set, rather than hotel guests who should have been able to enjoy equal, full access to the hotel. Doubletree offered a free breakfast each morning as compensation, along with a small goodie bag of Hollywood kids toys, but it wasn’t enough for the inconvenience.
I wrote earlier this week to the general manager’s email address listed in our room. I’m still awaiting a response.
- Official Description (provided by the hotel):
- *In May 2017, the Doubletree by Hilton Hotel Los Angeles Commerce completed a 5 million dollar renovation. *Offers contemporary Southern California accommodations in the perfect location for business, vacation, shopping, or special occasion travel. *TerraNova Restaurant featuring California Italian Cuisine. *Adjacent to the Citadel Outlets offering the best in shopping and dining. *With over 6,000 sq. ft. of meeting & banquet space, we are the perfect location of events up to 500 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Orbitz, Travelocity, Priceline, Agoda, Hotwire, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your Doubletree by Hilton Hotel Los Angeles - Commerce reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Commerce
- Commerce Doubletree