My husband and I had planned to spend our 10 year anniversary at this hotel as we had received spa certificates as a gift. A resrvation was made, confirmed by email, and my debit card was charged only to be told upon check in that they could not accomodate us and that the hotel was sold out! Are you kidding me? I aksed to speak to the manager Rodney Nevels. He was unhelpful, unapologetic, unprofessional and acted as though he was being inconvenced in some way. He could not provide a explanation on how something like this could have happen. He did not understand our situation as we traveled a considerable distance to get to this hotel. I will forever remeber this horrible experience as we were looking forward to relaxing on our anniversary. Needless to say we cancelled our spa and dinner reservations and returned home despite the fact we had wasted valuable time, gas, energy and efforts as we live in Fontana.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Los Angeles - Commerce Hotel Commerce
- Crowne Plaza Commerce