Ok, truth in advertising, I'm a Hilton fan and a Hilton Honors Member. I patronize the chain often, not exclusively, but often. The Hilton Garden Inn Clovis is consistent with the Garden Inn brand's style, decor, cleanliness, and amenities. My Significant Other and I stayed here recently, and it was a decent stay; quite reasonably priced. The staff was friendly, accommodating, and professional. The location offers great access to Yosemite and Sequoia/Kings Canyon National Parks. There are a bevy of restaurants nearby and a small eatery/bar within the hotel if push comes to shove. Normally, I'd give them top marks--I know I tend to rate high, but philosophically I rate against my expectations, not against a pre-determined standard--anyway, my sole gripe is this: I went to do laundry. One of the washing machines was broken. I sunk several dollar's worth of quarters into it before I figured it out. I went to the front desk for a refund. The nice person up front then sheepishly told me they knew that it was broken, that management knew it was broken, and that maintenance knew it was broken---but that the management didn't want put a sign on it. I inferred that it had been that way for awhile. I was cheerfully offered a refund or the option of maintenance starting the machine, although there was no commitment as to how long it would take maintenance to arrive and get it going. In the end, I took the refund and got the laundry done, investing several hours more than I planned, using one machine. Normally, 'small potatoes' (meaning, no big deal for our foreign friends) the first machine had been simply marked as "Inoperable" or "broken". I'm laid back, normally easy going, but that was just incredibly aggravating--because--it suggests to me that the managers were in a sense completely inconsiderate and dissembling to their guests if they knew this condition existed and didn't forewarn guests with a simple sign. Really? How hard is that? Shame on them. Other than that minor and utterly avoidable aggravation, it was a decent, convenient stay.
- Official Description (provided by the hotel):
- Guests are invited to enjoy many amenities, including our 24-hour Pantry® convenience mart, Complimentary local calls and coffee. We also provide an on-site exercise facility, Stay Fit Kit® available for check-out and outdoor heated pool and whirlpool.Guests will appreciate conveniences like Complimentary high-speed internet access, computer hook-ups and 24-hour business center. ... more less
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- Also Known As:
- Hilton Garden Inn Clovis Hotel Clovis