At 2 AM the guest in the room below mine turned on his TV with the volume high. I thought that this would only last a short while. At 3:30 AM with the noise still preventing me from sleeping I called the office of the motel and reported the noise. For the rest of the night there was no change in the loud noise from the TV below. At 6:30 AM when the office opened I went to the office and reported the problem again (TV was still on). The man at the desk acknowledged receiving my call earlier in the morning. As I was unable to sleep (the reason for which I was staying at the hotel and paying for a room) I requested some accommodation such as reimbursement or points on my Gold Crown Club account for a night's stay. I was told there could be no accommodation for my sleepless night. I do not expect all guests to be courteous in their behavior, but do expect the management to correct problems that arise during one's stay. I will be less inclined to patronize Best Western in the future because of this experience.
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- Also Known As:
- Best Western Cloverdale Hotel Cloverdale
- Cloverdale Best Western