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“Exceptional customer service”

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DoubleTree by Hilton Hotel Claremont
Ranked #1 of 5 Hotels in Claremont
Certificate of Excellence
GreenLeadersGold level
Lindsay, California
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Exceptional customer service”
Reviewed August 22, 2013 via mobile

This was our first time staying here. The property is really old and the layout was very inconvenient. Parking is horrible. Beds were comfy especially pillows. We didn't like the glass on the sliding bathroom door (not good with nosy children). The shower head was dirty. Bath towels were really nice and big. Bath products were awesome (Crabtree and Evelyn)! Ac worked great! Nice balcony in each room. The customer service was really excellent! All smiles and great attitudes which is always nice!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nane27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 26, 2013
Dear Nane27,

Great to hear that this was your first time staying here at the DoubleTree by Hilton Claremont and you found the beds were comfy and really liked the pillows. They are pretty comfortable!

I will pass on your kind words of how our staff delivered excellent customer service full of smiles and with great attitudes. Excellent service yes is always a nice touch, but being in the hospitality industry it is a must!

We hope to have you back with us again!

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
phoenix, United States
1 review
Reviewed August 20, 2013

We always enjoy staying at the Doubletree Claremont. The staff are very friendly and helpful, the room is clean (and well-cleaned every day), and the cookies are delicious! This trip, for the first time, we ate the buffet breakfast at the hotel. Very, very good and worth every penny. Thanks again!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 22, 2013
Dear Susan M,

Really great to hear that you always enjoy staying at the DoubleTree by Hilton Claremont, and you found our staff to be very friendly and helpful. Our room attendants do a great job in insuring the rooms are clean (and well-cleaned every day) so thank you for noticing and I will pass on the nice comment.

Yes the cookies are delicious!

We look forward to having you back with us again soon!

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2013

Good location and staff is nice but this hotel is way over due for renovations. Old, stained carpets in rooms and common areas and generally dirty from over use and age. I saw staff trying their best with the cleaning aspect but not a lot they can do. Can't recommend until renovated.

Stayed July 2013, traveled on business
Helpful?
Thank Ferahdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 20, 2013
Dear Ferahdi,

Thank you for your feedback of your most recent stay here at the DoubleTree by Hilton Claremont. We do value your comments and we will take them into consideration.

We do take pride in our property and our maintenance team does an outstanding job in insuring the property grounds are always well maintained to the Hilton standards.

A renovation will take place in the near future.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlebury, Vermont
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

The best thing I can say about this hotel is that the staff is very friendly. Otherwise, meh. Really; the cookie thing is old. They don't even taste good. And this property is unattractive inside and out. But given the captive audience generated by the very nearby Claremont Colleges, I doubt Hilton will be investing anything in the near future. They're probably making a mint on this tired, old motel.

Stayed August 2013
Helpful?
Thank BookyDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 20, 2013
Dear Bookyday,

Great to hear that you found our staff to be very friendly, we do pride ourselves with our outstanding service and attention to details as we are named one of the top hotels within the DoubleTree brand.

Sorry you feel that the DoubleTree by Hilton Claremont Hotel was unattractive inside and out most of our guest really do enjoy the mini resort layout so we are sorry you did not find this to be the case during your most recent stay.

Thank you for your feedback as we do value our guest opinions to see how we can always improve.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reno, nv, United States
1 review
Reviewed August 18, 2013

This hotel head & shoulders above others in the area. Our daughter attends Western University and the hotel offered us a student family rate that was reasonable given the quality of the hotel. Outstanding!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 20, 2013
Dear Steve S,

So great to hear that you enjoyed your stay while here visiting your daughter who attends Western University and you received the Western U family rate.

We look forward to having you back with us again!

Warm regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, United States
1 review
Reviewed August 15, 2013

if your looking for fun at your finger tips this is the hotel from the pool to a great place for a wedding to an Italian restaurant and dueling piano bar right next door that is crazy fun on a Saturday night this is the place for you! Great staff and awesome cookies too!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Guest Relations Manager at DoubleTree by Hilton Hotel Claremont, responded to this review, August 16, 2013
Dear Keith B,
So great to hear that you had fun during your most recent stay with us here at the DoubleTree by Hilton Claremont it is a great hotel and a great place for a wedding.
Piano Piano our dueling piano bar is right next door and a little crazy on Saturday nights, glad you enjoyed it! I will pass on your kind words to our great staff they always like to hear they are exceeding our guest expectations!
We look forward to having you stay with us again.
Warm regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
2 reviews
Reviewed August 14, 2013

I recently obtained a special price on this hotel through freecreditscore.com. Since it was a Hilton, I was sure it would be nice hotel, but it far exceeded my expectations. Very friendly staff, great food, clean and soft beds with lots of pillows. Nice pool. Had a great time. Very close to Claremont colleges and little shops and good food. Found a little restaurant right next door with live music. Perfect!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Loretta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, August 16, 2013
Dear Loretta B,
Thank you for the kind review of your most recent stay at the DoubleTree by Hilton Claremont. So nice to hear that you enjoyed your stay and found the hotel to be more than what you had expected. We do pride ourselves on our outstanding customer service and attention to details so thank you for noticing.
We look forward to having you stay with us again.
Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Claremont

Property: DoubleTree by Hilton Hotel Claremont
Address: 555 W Foothill Blvd, Claremont, CA 91711-3478 (Formerly Doubletree Hotel Claremont)
Phone Number:
Location: United States > California > Claremont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Claremont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Claremont 3.5*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Cancelon, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your DoubleTree by Hilton Hotel Claremont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Claremont
Claremont Doubletree
Claremont Inn California

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