Arrived at the hotel with Hilton email reservation confirmation for that night and was told that they did not have my reservation in their system for that night. They had one for the next night and claim they never received the date change from Hilton.
Therefore, even though I am a Diamond Member there was nothing they could do for me since they were full.
No manager was called out to talk to me and in fact I was told to sit on the couch while she tried to figure out how to possibly book a room in their hotel system. So my boyfriend and I sat on the couch for quite awhile....seemed like hours watching her check in several guests into the hotel. She did call Hilton and they confirmed the reservation change had been sent to them and there was no reason why they had not adjusted it in their reservations.
We were planning to go to dinner so we were hungry and thirsty and were not once even offered water or even a cookie while we waited.
So, once she decided they couldn't help us, she basically called the Doubletree at the airport (not as convenient to my appointment) and was told they had plenty of rooms so I was free to go on over there and book myself a room.
By the way..According to Hilton appropriate procedure would have been for them to rebook me at another hotel and pay for that night ..at a minimum.
She promised someone from the hotel would be contacting me to right this wrong...or something, an apology, anything?
It's now 12 days later and no one has attempted to call me or email regarding this event.
It's sad that this hotel has no direct competition. I am now hoping for a Hampton Inn or something else in Claremont to be opened. In fact as a homeowner in that city, I will be sure to contact the city to let them know how "too busy" this hotel is to take care of those wanting to spend time in Claremont Village. I have also contacted Hilton and let them know another hotel needs to be opened in this area so this hotel might actually hire a manager who cares enough to speak to their guests when there is a problem.
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- Also Known As:
- Doubletree Claremont
- Claremont Doubletree
- Claremont Inn California