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“This hotel was a serious disappointment!”

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DoubleTree by Hilton Hotel Claremont
Ranked #1 of 5 Hotels in Claremont
Certificate of Excellence
GreenLeadersGold level
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This hotel was a serious disappointment!”
Reviewed March 16, 2013

The room was fairly expensive, but had nothing to justify the cost. It was small and dreary, the desk chair was dirty and badly stained and the other furniture was scratched. The hall carpet was also very stained. The bathroom was small, cramped and poorly stocked - only 2 tissues in the box and the cheapest toilet paper I have ever seen. We stayed here because it was the closest to our son's family, but next time we will drive further, pay less and enjoy it a lot more.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 21, 2013
Dear LeslieW,

Dear Leslie I am very sorry to hear that you thought that the room was fairly expensive, and it was not justifiable. We do have some busy weekdays and weekends that do tend to make our rates increase like most hotels.

We do rank out of the top 30 DoubleTree hotels within the DoubleTree brand with our outstanding customer service so hopefully you experienced some great service at least.

Our apologies that you found the rooms to be small and dreary, and that your desk chair had a stain on it! Our rooms are inspected everyday by a supervisor and some of our department heads to insure we catch anything that is not to our brand standards prior to our guest arrival, so again sorry to hear your room was not to yours and our standards.

As for the hall carpet this was replaced in October of 2011 so just a little over a year ago so this is alarming to hear that you found it to be old, but this will be addressed with my GM and housekeeping department.

We do appreciate your feedback as this is how we insure our guests are satisfied always!

We hope that you do try us out again in you are ever in the area, and if so please reach out to the sales office as I would like to assist you.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
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962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
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Arizona
Level 5 Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 15, 2013 via mobile

We stayed at the Claremont Doubletree in March. Claremont is a nice town, and the hotel fits right in. Our room was large, clean, and overlooked the pool. Check-in was a breeze, and the staff was very friendly and welcoming. Bed was very comfortable. The grounds at this hotel are well-kept, with lots of flowers. Pool and jacuzzi were both nice. There is a spa here that we did not try -- maybe next time! The hotel is an easy drive from the Claremont Village and the Claremont Colleges. There is a Trader Joe's in the shopping center next door. Would definitely stay here again.

Stayed March 2013, traveled as a couple
Helpful?
Thank PHX100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 17, 2013
Dear PHX100,

We appreciate you taking the time out of your busy day to write a review on the DoubleTree by Hilton Claremont. Claremont is a great city and we do feel that the hotel fits right in.

Glad to hear that you found your room to be large and clean, yes and the rooms that do overlook the pool area are great with great views.

Good to hear that check-in was a breeze, and that our staff was very friendly and welcoming.

The hotel grounds are very well kept with lots of flowers, and our pool and Jacuzzi are both very nice.

We hope during your next stay you will have the opportunity to try our spa (Essentials) it is wonderful.

The DoubleTree by Hilton hotel is an easy drive to and from the Claremont Village and the Claremont Colleges.

We look forward to having you stay back with us.

Warm regards,

Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parker, Colorado
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 13, 2013

I was coming in to see family and friends and decided on a hotel stay for a mini vacation. A very nice property, very quiet and clean. Fits nicely in the area. The Claremont Village is a nice walk away and filled with great little shops and restaurants. There is easy access to the freeway for further ventures.

Room Tip: Building 4 on second or third floor is very quiet. Building 2 is also quiet.
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teacherdeb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 14, 2013
Dear Teacherdeb1,

Deb I am glad to hear that you choose the DoubleTree by Hilton Claremont as your destination for your mini vacation and found it to be a very nice property, quiet and clean.

Yes we do feel that it fits nicely in the Claremont area. The Claremont Village is a very nice walk away filled with many great little shops and eateries.

The Freeway access is very close and assessable for any further ventures.

We look forward to having you stay back with us again and thank you for the kind comments and feedback.

Warm regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 13, 2013

Stayed here again- and again can't really fault it.
Very good customer service and the hotel is located very conveniently for Claremont Village and Claremont Colleges- both of which are in convenient walking distance (despite the local predilection for the automobile!).
We're still not great fans of the sliding bathroom doors though!
We tried out breakfast for the first time on this trip, and that was quite good, and actually very reasonably priced for a 4-star hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkqd1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 14, 2013
Dear kkqd1209,

Thank you very much for your kind words and feedback and I am so glad to hear that you have stayed here again- and again.

We do pride ourselves with our very good customer service and yes the hotel is located very conveniently to the Claremont Village and Claremont Colleges.

Glad to hear that you tried our Orchards restaurant for breakfast for the first time and that you found it to be quite good, and reasonably priced.

We hope you join us back soon.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level 6 Contributor
242 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed March 7, 2013

The staff stands out with their warm welcome and their constant eagerness to help throughout my 3 night stay, from the front desk to the restaurant staff to the facility and grounds personnel. They have the perfect blend of being personable, caring, and yet professional. They took care of me.
However, I could tell I had neighbors because of the creaky floor and the plumbing.

Room Tip: Top floor is probably quieter; no footsteps on the creaky floor above that way.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 12, 2013
Dear Paul T,

Paul I just wanted to thank you for your kind words of how our hotel staff stands out with their warm welcome and eagerness to help throughout your 3 night stay,

We do feel that we have the perfect blend of being personable, caring, and yet professional and we are glad that this showed as the staff works really hard in always being their best.

Our engineering department works very hard in always trying to improve any maintenance issues we may have and this one will also be brought to their attention.

Thank you again for your feedback this really helps as we are always trying to improve our services and attention to details.

We look forward to having you stay back with us soon.

Warm regards,

Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2013

Used rewards for this hotel, so I am not sure about how much people normally pay. Gorgeous, quiet grounds with many rooms far away from all traffic noise. Nice beds with nice sheets and pillows. Beautiful grounds with open courtyard and tropical plans surrounding pool and hot tub. Our room had a patio we could sit out on and walk to the pool / hot tub from. Would definitely stay here again - convenient to the Claremont Colleges where we were visiting. Had a little problem with the refrigerator, and they fixed it immediately and offered to give us another hot cookie.

Room Tip: Ask for a room towards the back that opens into the courtyard or pool area. The view there is so tr...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cartom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, March 5, 2013
Dear Cartom1,

Well we are glad to hear that you choose the DoubleTree by Hilton Claremont to use your rewards stay on and that you found the hotel grounds to be gorgeous and quite.

We do pride ourselves with our beautiful hotel grounds full of tropical plants surrounding our pool and courtyard areas. Having balconies to overlook the grounds are what makes the DoubleTree by Hilton Claremont so unique and soothing.

Glad to hear we got the refrigerator fixed in a timely manner, our maintenance staff does a great job insuring everything is in working order if not they respond to the situation in a timely manner.

Glad to hear you liked how close the Claremont colleges were we have many travelers that come in to visit them.

We look forward to having you stay back with us again.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California, United States
1 review
Reviewed February 19, 2013

Nothing beats the warm cookie! This is a cute hotel in a nice city. I travel Hilton almost exclusively, and the double tree is always a nice alternative when the free breakfast places are booked. You can always count on a spacious room and nice grounds. Our room had a hot tub, and thats never a downer

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, February 21, 2013
Hello Gate Hill,
Thank you for taking the time to let us know about your most recent stay with the DoubleTree by Hilton Claremont Hotel. Yes everyone loves the warm cookie this is our trademark and our guest love it.
I am glad that you enjoyed your stay and really liked the City of Claremont it is a great little City.
We do take pride in our hotel grounds so thank you for noticing.
Look forward to having you stay back with us again while on business or pleasure.
Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Claremont

Property: DoubleTree by Hilton Hotel Claremont
Address: 555 W Foothill Blvd, Claremont, CA 91711-3478 (Formerly Doubletree Hotel Claremont)
Phone Number:
Location: United States > California > Claremont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Claremont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Claremont 3.5*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Expedia, Travelocity, Orbitz, Booking.com, Priceline, Cancelon, HotelsforEveryone, Cheap Tickets, TripOnline SA, Hotwire, HotelQuickly and getaroom.com so you can book your DoubleTree by Hilton Hotel Claremont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Claremont
Claremont Doubletree
Claremont Inn California

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