When I left the Pacific Palms early this morning after a 2 night stay for a conference, my review might have been different were it not for assitance tonight from Jeff, an amazing staff member at the property. More about him shortly.
This was my first stay and tho' I'd looked at the web site to learn more, I didn't know much. My expectations for it as a meeting facility were high: it has the IACC (Intl. Association of Conference Centres) approval and considers itself a resort AND conference center.
Check in was reasonably efficient. I had asked the group holding the meeting to request a room near an elevator. Interestingly, I was put in an ADA-accessible room. (I have a mobility disability but never use an ADA room for a variety of reasons.) No one at the desk asked if that were ok or if I wanted that room type.
What I don't like about ADA rooms for ANYone: they are not fully accessible. The lowered closets assume that people with disabilities have short clothes! (We don't necessarily.) That means anything hanging touches the floor. Why not a closet w/ a lower and a higher bar?
The walk/roll-in shower would have been fine if the shower head had been cleaned well and there were more than one stream of water. WAIT Pacific Palms - don't blame housekeeping - they work hard enough. Management should check rooms all the time! The room was 1115 and I hope the front desk did, as I noted to them at check out, have the showerhead thoroughly cleaned.
The bed was comfortable and the sheets crisp. The bed was not tall enough for someone getting from a wheelchair. to the bed.
The desk is great and the free (and strong) wi-fi were appreciated.
AWFUL: the bedside lighting if you have any intention of reading. It is dim beyond words! And the switch to reach under the shade to turn it on and off was difficult. Better to have the desk lamp also bed-side.
The conference used conference dining. I was there for and ate a lunch and a dinner. I'd heard the property had great food. I found it to be mediocre and the service totally non-attentive. At dinner, no one asked if we wanted coffee or tea. (Oh and the buffets are too high for anyone in a wheelchair or on a scooter.)
California is experiencing an horrific drought. The golf course, viewed from my window (the view was magnificient looking out on the golf course and valley) was very green. At meals, all the tables were set w/ iced tea which meant a great use of water especially when the entire group did not come to any one meal. I was discouraged about how they were conserving.
I had room service on my last night and I don't recommend it. I ordered a shrimp cocktail (small, hard shrimp) and prime rib (I ordered medium; it was so over-cooked to be almost unrecognizable as prime rib); it said it came with carrots; it came with asparagus and squash. The bread was like Wonder Bread v. the good hard rolls at the buffet.
So Jeff: when I checked out at 4 am, I left a box (w/ a pre-printed fedex label) to be shipped out today. When I arrived at home, I had no message that FedEx had picked up the box. I called and talked w/ Jeff, a bell/valet staff person. HE deserves a raise, an employee-of-the-quarter honor, and more! He explained their process, checked and instead of keeping me on hold, called me back. His demeanor helped me not get upset when I learned my box had been separated from other and not picked up. Before calling me, he called FedEx and said he'd personally take it to the near by FedEx and ensure it would go out today.
KUDOS to Jeff. (I've not put his last name to ensure his privacy for all but the Resort.) He should train others on attitude at least.
Would I return? Dunno. The meeting rooms were so-so - many did not have windows, something I've come to expect at a conference center - and tho' I heard they had IACC-approved furniture, the room in which I facilitated a session had the standard banquet chairs and covered tables.
If you're a golfer perhaps this is the place for you. If you're doing a meeting, do a site inspection first.
- Official Description (provided by the hotel):
- Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more less
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- Also Known As:
- Pacific Palms Hotel City Of Industry
- Pacific Palms City Of Industry