My friend and I stayed here for one night a few weeks ago. Our check-in time was listed as 3:00. We checked-in at 3:15. When we got down to our room they were not only still cleaning it, but they were also doing maintenance work. We waited for about 15 minutes thinking they just had a few things to finish. We ended up going back to the front desk where they assigned us a new room...which was also still being cleaned. We didn't get into our 3rd and final room until about 4pm. The lady at the the front desk didn't really seem to care that our room wasn't ready, nor did they seem very organized. We went out for a concert that night and didn't return to our room till almost 2am. Upon our return, the smoke detector kept going off due to a low battery. We called the front desk and they didn't do anything about it. My friend had to get on the table to silence the alarm, which started going off about 5 hours later.
Bottom line: the customer service here is complete crap. Book your hotel elsewhere.
- Official Description (provided by the hotel):
- The Quality Inn® Chula Vista San Diego South hotel in Chula Vista lets you relax and focus on the people and experiences you came for. We're conveniently in San Diego's South Bay off Interstate 5 and E Street Trolley near Living Coast Discovery Center. You’ll find plenty of other local sites, activities and attractions to explore near our smoke-free hotel in Chula Vista, including: Silver Strand State Beach Las Americas Premium Outlets Tijuana, MX San Diego Zoo/Balboa Park SeaWorld San Diego You can also easily get to the Mattress Firm Amphitheatre, Aquatica San Diego, Chula Vista Elite Athletic Center, Coronado Island, Seaport Village, Gaslamp Quarter, San Diego Convention Center, Old Town San Diego and Chula Vista Center for shopping. Several restaurants throughout the area, including Black Angus Steakhouse, La Quinta Grill Mexican Restaurant and Bar, Zorba's Greek Cuisine, Red Lobster, Dragon Express in addition to Wendy’s, Subway and Taco Bell. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like bus parking and copy, print and fax machines, plus: Free hot, fresh and healthy breakfast Free WiFi Outdoor pool/sundeck Fitness center Free weekday newspaper Each guest room offers a refreshing shower along with standard amenities and more. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket—because we know how much you value a good night’s sleep. Get your money’s worth at the Quality Inn Chula Vista San Diego South. Hotels like ours offer the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book today! ... more less
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- Also Known As:
- Best Western South Bay Hotel Chula Vista
- Best Western Chula Vista
- Chula Vista Best Western