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“Noisy and dark”

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Hercor Hotel - Urban Boutique
Ranked #3 of 22 Hotels in Chula Vista
Certificate of Excellence
Reviewed November 24, 2013

I should first be said that you probably can't do any better in Chula Vista.

The hotel was recently renovated and the bed is very comfortable and the shower area spacious and modern. However the structure was not improved and I could hear quite clearly the TV in the adjacent room and the baby crying in the room above me. Also the room is dark and the desk lamp is worthless, making very difficult to work.

Staff was friendly, the room clean, and the price reasonable.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Easytobook.com
1  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Public Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 27, 2013

Dear Jeff:
Thanks for staying at the Hercor Hotel and for your comments. We are glad that you liked our modern style and design. Comfort is one of our key priorities at this Hotel.

I am sorry to hear that you felt that there wasn't enough light in the desk to work. We are going to buy some extra lamps for those costumers that need more light to work.

As for the noise, we encourage all our guest to let us know if another guest is making too much noise. We have policy that is signed upon check in where you agree not to disturb other clients with noise.

As for the baby crying, we will try to accommodate guest with babies at the specific areas of the Hotel where noise is not easily heard in other rooms.

Thanks once again for your comments and we look forward to seeing again at the Hercor Hotel.

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Reviews (334)
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216 - 222 of 334 reviews

Reviewed October 31, 2013

They would not do anything but move us next door when my husband stepped on a very large 2inch cockroach..
The manager would not call back or speak to us.
It took two days and many calls to get her name... Elva Comancho

I travel a lot, this hotel looks good but they don't know what CUSTOMER SERVICE is and they don't care.
We did not bring a 2 inch cockroach with us and they don't care... told us this is the first time and then I read online they have bedbugs to...
Sorry... stay away if your smart.

  • Stayed: October 2013, traveled on business
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4  Thank 815MeMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 27, 2013

Dear guest:
We are very sorry for your past experience at the Hercor Hotel. Guests satisfaction is very important for us. Sorry it took us a little longer to contact you as our Manager Elva Camacho was off work due to a personal loss.
We regret hearing from our staff that the day of the incident you and your husband refused to move to another room, as our policies require to ensure the full satisfaction of our guests.
Upon your check out, we contacted our fumigation company Ribbit Pest Control who conducted an investigation throughout the Hotel and concluded that there were not any cockroaches or bedbugs in that room (4205) or in any other part of the Hotel. We have the written report in case you want to read it.
As part of our customer satisfaction policy, we invite you for a complimentary stay in our hotel so you can have the full experience that we offer. If after that, you are still in discomfort, we will accept to refund your past reservation as you demanded that day.
Please contact our manager Elva Camacho at your earliest convenience.

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Reviewed October 30, 2013

I recently stayed here for three nights. The hotel is priced right for what you get. The hotel is right off the interstate and stay was pleasant. Traveling was my cousin and I so we stayed in the double bed rooms. These rooms are facing the street so there will be some noise (all single beds are facing rear).The beds are comfortable and the room was nice with upgraded modern features. The bathroom was nice and was separated from the room with a frosted glass door (there is also a curtain for more privacy). There is a iPod Dock in the rooms and large flat screen tv. Breakfast was ok that included eggs, bacon, hasbrowns, toast, Danishes, cereal, milk, orange juice, yogurt and apples. There are places close by to eat also. Parking was free and have to use key to get into parking lot. Nice touch for me was there was some type of smell goods in the ac so every time it came on, there would be a really nice smell in the room. I would stay here again.

Room Tip: All Single rooms are located at the back of hotel and double beds are all located facing the street.
  • Stayed: October 2013, traveled with friends
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1  Thank Sinarta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 7, 2013

Thank you very much for your review. At Hercor Hotel we are happy to hear that you enjoyed your stay and that you liked our modern design. We look forward to having you staying here again
Best regards

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Reviewed October 27, 2013

One of our new top choices if staying in the San Diego area. If you don't mind a short drive South from downtown (about 10 minutes) this hotel is provides easy access from Freeway and to the Red Line Commuter Train (if you want even easier access to downtown) you won't be disappointed. The rooms are decorated in Boutique manner with every possible upgrade (from lighting system, entertainment system, and bathroom fixtures) and the beds were very comfortable. There isn't a pool for the kiddos to enjoy but a walk to the harbor (about a 2 minute drive) gives them ample place to run and play to get their wiggles out.

There is a good breakfast available from 6:30-10:30 that offers hot eggs, bacon and hash browns along with assortment of cereals, breads and plenty of beverage offerings. This is great option to start of the day and makes travelling a snap.

The property location seems like a safe neighborhood, but brings nothing to the table in terms of "let's take a walk." If you opt to stay at this property you'll have to drive to enjoy the finer aspects of San Diego area.

Just a few blocks away is a rather nice mall with plenty of dining options and movie theater.

Who knew Chula Vista could bring a property so Chic?

Room Tip: If possible, opt to stay in rooms not facing the street. There can be some road noise in the wee hou...
  • Stayed: October 2013, traveled with family
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Thank Wavefarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 7, 2013

Thank you for your feedback. We are glad to hear you enjoyed your stay and specially that you liked our rooms. We hope to see you back soon,
Best regards

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Reviewed October 15, 2013 via mobile

Searched hard for something both reasonably priced & decent recommendations in San Diego area. The Hercor is a little further south for some, but excellently placed for our itinerary and was a classy, newly renovated, modern boutique hotel. Only surprise was that it appears to have once been a motel, meaning doors are exterior facing. Our room was on front of hotel, facing a busy road which was sometimes noisy. If you can, ask for a room on a different side for a quieter stay. All in all, though, we slept & that's what's important! Modern decor throughout. Clean & comfortable. Free (small) water bottles available at front desk. Free, hot breakfast served on real plates & silverware. Friendly staff w/ easy check-in & out. Definitely recommended!

Stayed: October 2013
Thank indigo100966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 7, 2013

Thank you very much for your feedback. We are glad to hear you liked our modern design and concept; and also that you enjoyed your stay. We look forward to having you back.
Best regards

Report response as inappropriate
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Reviewed October 1, 2013 via mobile

I recently stayed at the Hercor Hotel with my girlfriend after we attended a Blink-182 concert at the SleepTrain Amphitheatre. The hotel is great and the staff is amazing and very professional. The rooms were extremely clean and it seems as if they were recently remodeled. The hotel offers breakfast in the morning which is delicious. Overall our at the Hercor was very pleasant and I would definitely stay there again!

  • Stayed: September 2013
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1  Thank anblaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded November 7, 2013

Thank you very much for your feedback. At Hercor Hotel we are glad to know that you enjoyed your stay and we look forward to having you back soon.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013 via mobile

We loved our stay here.
Kind helpful staff.
Clean modern rooms.
Proximity to TJ!
This will be our go to hotel when visiting SD.
Working free wifi.
The breakfast was very good.
Eggs, BACON, fruit, toast!
Gated parking.

  • Stayed: September 2013
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1  Thank Geordino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos H, Guest Relations Manager at Hercor Hotel - Urban Boutique, responded to this reviewResponded October 2, 2013

Thank you very much for your review, we are glad to hear that you enjoyed your stay at Hercor Hotel. We hope to see you soon,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hercor Hotel - Urban Boutique

Address: 692 H St, Chula Vista, CA 91910-4219
Location: United States > California > Chula Vista
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Chula Vista
Price Range: $95 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hercor Hotel - Urban Boutique 3*
Number of rooms: 42
Official Description (provided by the hotel):
Hercor is a entirely new class of hotel: "Urban Boutique". Its main attributes are innovative, sophisticated, highly stylish; a blend of magnificence design, lasting comfort and complete functionality. The limited-service concept allows to offer tremendous value at incredible prices. The top small luxury hotel experience is now made available to everyone and anyone who wants it. ... more   less 
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Also Known As:
Bay Breeze Hotel Chula Vista

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