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“Poor Customer Service” 2 of 5 stars
Review of EZ 8 Motel South Bay

EZ 8 Motel South Bay
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EZ 8 Motel South Bay
Ranked #16 of 20 Hotels in Chula Vista
Glendale, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor Customer Service”
2 of 5 stars Reviewed July 9, 2012

I stayed at your the EZ 8 Motel for 3 nights this past weekend. For starters the woman at the front desk has no people or customer service skills. She really comes across as very rude & aloof. After she checked me into the first room, I asked her to change the room from a smoking to a nonsmoking room (which I thought was what I requested when I made the reservations) & she became argumentative, and literally was scolding. She was also very abrasive when I requested rooms side by side, since we rented 2 rooms. She did not make us feel very welcomed & it felt like we were a bother to her. She showed no appreciation for our business. And even when I checked out she was too busy distracted with some guy showing her some trick that it took her several minutes to acknowledge me. And when she did her tone was very condescending. And she didn't even bother to thank me for the business. I guess I was taking up her time away from the magic trick. I don't think I will ever go back after the poor customer service we received. I agree totally with another customer that posted a review regarding her experience with the front desk clerk/manager. It was very disappointed in the service.

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  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank lrnzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 7, 2012

Advice to management...FIRE YOUR RECEPTIONIST! cause she is not good for your business. Oh and her name is ROXANNA! the most unfriendly, rudest, and nastiest front desk person i have ever encountered in my life! First impression can be the last! And i had the worst experience dealing with her! I will never stay at that place again just because as soon as you walk in, the person at the front desk was so rude that she has no business working as a receptionist.She obviously hate her job and she wasnt hiding it at all. She did not make any effort at all to make me (the guest) feel welcome, no effort what so ever! Even when she realized that she made a mistake on my reservation she never even offered a tiny bit of apology, like i owe her that i was staying at that motel! By the time i made it to my room i was so frustrated and fuming mad that i couldnt wait till i checked out the next day!

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank soma d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EZ 8 Motel South Bay

Property: EZ 8 Motel South Bay
Address: 1010 Outer Road, Chula Vista, CA 92154
Location: United States > California > Chula Vista
Amenities:
Swimming Pool
Hotel Style:
Ranked #16 of 20 Hotels in Chula Vista
Price Range (Based on Average Rates): $
Number of rooms: 189
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