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“very poor customer service” 1 of 5 stars
Review of Ayres Hotel Chino Hills

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Ayres Hotel Chino Hills
Ranked #1 of 3 Hotels in Chino Hills
Certificate of Excellence
GreenLeadersGold level
San Diego, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“very poor customer service”
1 of 5 stars Reviewed January 3, 2013

stayed during new year eve, booked room including breakfast for 4 with my travel points, went at 9:30 to breakfast buffet , was told it closed at 9, advised that during week they close buffet at 9, I found this to be so ridiculous , as front office failed to mention night before that they close at 9 not at 10, I asked for partial refund , was denied by General Manager and their corporate office, will never stay with them again, they don't know what customer service is.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank naeil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 18, 2013
Dear naeil E -

Thank you for your candid review of our hotel and for allowing us to welcome you as you celebrated the new year. I am so sorry if our breakfast hours were not more readily and accurately communicated to you. Though the hours are also listed on the key packet that each guests receives his/her key in, the Front Desk should definitely clearly explain them to our guests and I apologize for this oversight. Rest assured I have discussed this with the Front Desk team to ensure clarity in the future. We appreciate your feedback and hope you will reconsider staying with us.

Sincerely,

Pamela Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

Traveler rating
    338
    95
    24
    11
    7
See reviews for
177
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Moreno Valley, California
1 review
5 of 5 stars Reviewed December 30, 2012

Our daughter's wedding venue was in Chino Hills so we chose the Ayres in Chino Hills to bstay at. Great customer service, extra clean rooms, breakfast was great ( not just continental style) full service. We had nothing to worry about after our invites to the wedding showed Ayres as the area hotel. Our guests were treated with the utmost quality of service. Thanks especially to the night clerk for getting crackers for me and watching our truck loaded with wedding supplies.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dizzynaynay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 30, 2012

Ayres is always clean and everyone is always courteous and professional
I really enjoy staying here, I stay here a lot and the staff all greet my by name
I really enjoy the made to order breakfast every morning and in the evening can relax in the very clean hot tub by the pool

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kdomstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floyds Knobs, Indiana
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

I have never had a bad stay here. comfortable, clean rooms, a nice breakfast, warm friendly service, and everything in working order. There are a number of dining options in the immediate area - you can go to a brewhouse, a barbecue place, a nice baked goods place with decent salad options, or even a fish taco joint without ever leaving the complex. i have stayed at three Ayres properties and have liked them all... definitely a cut above, for the price.

Stayed October 2012
Helpful?
Thank MrTAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calipatria
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 14, 2012

I'm in the area several times a year, and always choose Ayres. The combination of excelent facilities, great people, and convenience of location never disappoints. I've stayed in several, but the Chino Hills location is a cut above the rest. Try the Diamond Bar facility for a very close second place......

Room Tip: Haven't had a bad one, but prefer the ground floor inside. I like an open window, and they have...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ralph w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 3, 2013
Dear ralph w -

Thank you so very much for your kind review and for making us your choice of hotel when visiting the area. We absolutely love our loyal guests and do try to make each of their visits exceptional. How wonderful to know we are able to do so for you! We are very grateful for your visit and look forward to the next one.

Warm regards,

Pamela Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed December 12, 2012

Ayres Chino HIlls has created a full, rich, and interesting environment filled with great service. Firmly at the top of the best hotels in the surrounding areas too. This Ayres is a step above the others I have stayed in and it's always my first choice.

Room Tip: 3rd floor is nice.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Q D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, December 28, 2012
Dear Q D -

Well thank you so much for making us your choice of hotel in the area. It is always fantastic to hear that we measure up well to other hotels in the area. We absolutely try to create the most comfortable and welcoming environment ever, so we are thrilled to have made your stay so comfortable. We appreciate your patronage and look forward to welcoming you again very soon.

Warm regards,

Pamela Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmdale, California
1 review
5 of 5 stars Reviewed November 16, 2012

One overnight stay for business, couldn't ask for more. Warm cookies to welcome you, large, clean, spacious rooms, if soaking in a deep,clean long tub in the privacy of your room is your way to relax,then this is the place. After a good night's sleep, enjoy the bounty they've prepared for breakfast to start off your day. Definitely recommend.
Debi Wms.

Room Tip: Ask for room away from freeway if you're a light sleeper.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DWms59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Chino Hills

Property: Ayres Hotel Chino Hills
Address: 4785 Chino Hills Pkwy, Chino Hills, CA 91709
Phone Number:
Location: United States > California > Chino Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Chino Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel Chino Hills 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the Ayres Hotel Chino Hills! This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Chino Hills are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast.The nearby Big League Dreams ballpark beckons sports lovers of any age. Mimicking 6 major league stadiums such as Fenway Park, Yankee Stadium, and Wrigley Field the Big League Dreams ballpark is the ideal place for a sports enthusiast to spend their day in Chino Hills. If sports aren't your thing, the Chino Hills State Park is only 3 miles away and is the perfect open space area for a family or romantic picnic with a picturesque view of the Santa Ana Canyon. The Ayres Chino Hills has it all; from shopping at the Shoppes at Chino Hills, to golfing the El Prado Golf Course, even to splashing around at Raging Waters this is one Inland Empire destination that will not leave you wanting more. ... more   less 
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